Support Lead

2 weeks ago

Berkeley Heights, United States VDart Full time

Job Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting efforts, conducting root cause analyses, and implementing preventive measures to enhance product reliability and team performance. The Support Lead's contributions directly impact the organization s commitment to delivering superior support services and fostering continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Diagnostic Tools, Ensuring Minimal Disruption To Customer Operations. 2. Conduct Hands-On Root Cause Analysis For Critical Issues, Documenting Findings And Recommending Actionable Solutions To Prevent Recurrence. 3. Implement Preventive Measures And Best Practices To Reduce Future Defects And Improve Product Stability Based On Analysis And Feedback. 4. Provide Technical Assistance And Mentorship To Team Members In Resolving Escalated Customer Issues, Promoting Knowledge Sharing And Skill Development. 5. Lead Continuous Improvement Activities By Analyzing Support Metrics And Team Performance, Identifying Areas For Enhancement, And Executing Strategies To Elevate Service Quality.Skill Requirements 1. Strong Understanding Of Product Support Processes For L1, L2, And L3 Tiers. 2. In-Depth Knowledge Of Troubleshooting Methodologies And Tools Relevant To Product Issues. 3. Excellent Analytical Skills For Conducting Root Cause Analyses And Developing Preventive Measures. 4. Solid Communication Skills For Effective Collaboration With Team Members And Customers. Certification 1. Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Best Practices.

  • Tandem Support Lead

    2 days ago

    Berkeley Heights, United States Laiba Technology Full time

    Position: Tandem Support Lead Location: Berkeley Heights, NJ (Onsite role) ITSM, Telecom Tandem - TACL, TAL, HP - Non-Stop SQL The role includes incident management, performance monitoring, production support, troubleshooting TACL/TAL programs, and ensuring high availability for mission-critical applications on HP NonStop servers.

  • Support Lead

    7 days ago

    Berkeley Heights, NJ, United States VDart Full time

    Job Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...

  • Support Lead

    2 weeks ago

    Berkeley Heights, NJ, United States VDart Full time

    Job Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...

  • Senior Product Support Lead

    2 weeks ago

    Berkeley Heights, United States E-Solutions Full time

    Senior Product Support Lead Job Summary The Senior Product Support Lead plays a crucial role in enhancing customer satisfaction by executing continuous improvement activities and providing expert technical assistance. This position involves leading root cause analyses for critical issues and collaborating with cross-functional teams to ensure that product...

  • Kubernetes Container Platform Support Tech Lead

    4 weeks ago

    Berkeley Heights, United States Veracity Full time

    Job Title: Kubernetes Container Platform Support Tech Lead (DevOps) Job Location: Berkeley Heights NJ # Positions: 2 Candidate Constraints: Key Technology: ARO, Container Platforms, IAAS, Networks, Kubernetes Job Responsibilities: • rchitect, implement, and operate container services platforms, emphasizing integration with CI/CD pipelines. • Leverage...

  • Executive Support

    2 weeks ago

    Berkeley, United States METR Full time

    A leading AI assessment firm in California is seeking an experienced Administrative Assistant to provide crucial support across leadership and operations. The role requires at least 3 years of experience in administrative functions, strong prioritization, and problem-solving skills. Candidates must be detail-oriented, resourceful, and comfortable managing...

  • Supportable Low Observable

    4 weeks ago

    Berkeley, United States Boeing Full time

    Supportable Low Observable (SLO) Lead Engineer at BOEING summary: The Supportable Low Observable (SLO) Lead Engineer at Boeing leads a team focused on sustaining stealth platform performance by developing tools and processes that maximize operational availability and minimize life cycle costs. The role involves analyzing requirements, designing solutions,...

  • Supportable Low Observable

    2 weeks ago

    Berkeley, United States Boeing Full time

    Supportable Low Observable (SLO) Lead Engineer at Boeing summary: The Supportable Low Observable (SLO) Lead Engineer leads a team focused on sustaining and improving stealth platform signature performance, ensuring operational availability and minimizing life cycle costs. Responsibilities include developing design specifications, validating designs,...

  • SLS Case Manager

    2 weeks ago

    Berkeley, United States Thrive Support Services Full time

    Overview The SLS Case Manager mission is to ensure quality Individualized Services to all people we serve. The SLS Case Manager will maintain program integrity and coordinate supports for client and staff to ensure successful outcomes. This SLS Case Manager position will carry a case load, as well as supervise a staff working in the field. This is a salaried...

  • Supportable Low Observable

    1 week ago

    Berkeley, United States Boeing Full time

    Supportable Low Observable (SLO) Lead Engineer Company: The Boeing Company The Boeing Defense, Space & Security (BDS) - Phantom Works organization is seeking an experienced Engineer to join the Signature Integrity Team in St. Louis, Missouri, as a Supportable Low Observable (SLO) Lead Engineer. This role is critical for the development of tools and processes...