Information Technology

3 weeks ago

Rockville, United States Scubyt Full time

Title: Information Technology (IT) Instructional Designer

Location: Rockville, MD (ONSITE)

Start date— ASAP

Duration: 12 months with option to extend.

Locals preferred


THE ASSIGNMENT OF WORK IS CONTINGENT UPON:

Selection of an acceptable task order proposal resulting from this task order proposal

Request.

Selected candidate may be required to complete a successful Background Investigation.

Selected candidate may be requested to provide further documentation of education

credentials and/or certifications.

Selected candidate may be required to participate in an in-person or Microsoft Teams video

interview.


Job Description:

Scope of Work:

Montgomery County Government continuously identifies and replaces outdated IT legacy systems with cloud based solutions, low-code applications and other enterprise technologies. To support the Department of Technology & Enterprise Business solutions (TEBS) with these enterprise projects and other technology initiatives, the Office of Change Management is seeking a highly skilled IT Instructional Designer. The work requires expertise in creating graphics, videos, training curriculum, communications, process flows, documentation, and other related materials. This position also requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a

clear format according to user role(s). Further, consultants will partner with the Change Management team and other business partners to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement.

This individual may be responsible for, but not limited to, the following:

• Develop subject matter expertise in specific functional areas to support effective communications, training, and organizational realignment.

• Assist with developing training plans and schedules along with managing the ongoing technology training program based on organizational needs.

• Assist with evaluating new training opportunities with vendors and managing vendor relationships.

• Create visually clear and impactful business process documentation and demonstrate system functionality to various user levels.

• Collaborate with functional subject matter experts to design strategic communications, internal marketing, and training materials.

• Create quick start guides, job aids and other training materials as needed.

• Manage stakeholder expectations and encourage positive behaviors in response to operational and organizational change.

• Assess operational and organizations needs through interviews, surveys, and focus groups to identify gaps and align related strategic initiatives to the County Executives’ objectives and mission.

• Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.

• Develop organizational metrics to baseline and measure success over time in conjunction with stakeholders.

• Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.

• Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development.


Skills/Experience Preferred Includes:

• At least 5-8 years of demonstrated system-based content development experience within applications, tools, and business processes.

• Demonstrated organizational design, analysis, and employee engagement group facilitation.

• Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities.

• Ability to foster a team-oriented environment through effective communication, planning and collaboration.

• Strong communication skills at all levels of management

• Demonstrated consensus building with stakeholders, management, and employees at all levels in the organization.

• Ability to perform analysis and create relevant process mapping and other documentation.

• Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools.

• Knowledge of medium to large-scale organizational change management initiatives


ADDITIONAL INFORMATION

Contract staff will collaborate closely with County staff to develop content, engage, support and train County employees, and develop strategies for monitoring and evaluating success.

Contract staff will report directly to the Department of Technology & Enterprise Business Solutions (TEBS)

Change Management Manager; Office located at 27 Courthouse Square, Rockville, MD.

Contract staff will work five (5) days a week; 40 hours per week except on designated County holidays.

The County reserves the right terminate this Task Order at any time in accordance with contract terms.

The Department of Technology & Enterprise Business Solutions reserves the right to review and make final decisions as it pertains to staff and their replacement.


Qualifications / Experience of proposed staff / Experienced and has the desirable competencies in designing, implementing and managing training curricula that helps to minimize employee resistance and maximize employee understanding and engagement in a large to medium size organization as stated in the scope of work.


Education:

Education, including relevant credentials and/or certifications. (NOTE: Documentation/evidence of any job-related credential or certification must be provided)


Interviews:

Please note that both remote and in-person interviews may be required for this opportunity.


Location:

This is an on-site or remote (if manager allows) position based in Montgomery County, MD.

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