Onsite Field Service Technician

2 months ago


Macon, United States Revolution Technologies Full time

*** US Citizen or Green Card ONLY ***

*** W-2 Only***

*** No C2C ***


ROLE: Onsite Field Service Technician in Macon, GA

LOCATION: in Macon, GA

PAY RANGE: Negotiable. Please include your minimum base annual salary expectations in your message.

PAY: W-2 Only / No C2C

WORK MODEL: Onsite

DURATION: Initial 12-Month Contract

SCHEDULE: M-F, 8AM – 5PM, 40 hours/week.

WORK STATUS: US Citizen or Green Card holder


TOP REQUIREMENTS:

This position is for an onsite customer-dedicated position in the Macon, GA area. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment. You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs.


Responsibilities:

• Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).

• Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.

• Maintain a well-organized schedule to manage workload and meet customer deadlines.

• Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.

• Address customer questions and concerns related to their printer devices.

• Provide thorough training to customers on proper printer usage and features.

• Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.

• Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.

• Manage local inventory of printer parts, maintaining accurate records of levels and transactions.

• Project a professional image through appropriate attire, communication skills, and personal presentation.


Qualifications:

• Experience in field service or customer support.

• Strong understanding of electro-mechanical systems.

• Experience servicing printers, hard copy devices, or imaging equipment.

• Excellent driving record and a valid driver's license.

• Proficient administrative and computer skills.

• Ability to safely lift and maneuver equipment up to 60 lbs.

• PASS BACKGROUND & DRUG TEST


NEXT STEPS:

- If you are interested, please send an updated copy of your resume with contact information to rflemmer@revolutiontechnologies.com (or via LinkedIn) & let me know the best time to have a brief conversation.

- We can only present a few candidates for this position. First come-first serve.

- The position will likely be open for a short period.



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