Quality Assurance Manager

1 month ago

Brownstown Charter Township, United States WestRock Company Full time

Opportunity summary: As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. As a Quality Manager you will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.


How you will impact WestRock:

  • The Quality Manager focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. You will implement, sustain, and improve Food Packaging Safety and Quality systems, and to assure continued compliance with SQF, customer and regulatory requirements. Additionally, you will promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.
  • Review, approve, and execute facility and corporate standard operating procedures for site implementation
  • Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
  • Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
  • Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
  • Work closely with production managers to maximize product quality and reliability and minimize cost
  • Track, analyze, and lead initiatives for all internal quality and customer complaint issues
  • Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
  • Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
  • Execute facility improvement initiatives as determined from performance data
  • Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
  • Provide tools and training for quality management and quality improvement to the facility staff

What you need to succeed:

  • High School diploma or G.E.D. is required, bachelor’s degree is a plus
  • Must have 5 to 10 years of relevant manufacturing experience
  • Should have 3 to 5 years’ experience in production supervisory role
  • Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
  • Proven track record of problem-solving
  • Thorough knowledge of quality standards and methodologies
  • Ability to learn proprietary software programs and leverage enterprise complaint management software
  • Experience with and working knowledge of quality systems and tools; regulatory requirements (Six Sigma, GMPs, DEA, FDA, SQF)
  • Experience interfacing with customers to resolve quality issues and ability to communicate company quality processes
  • Knowledge of Good Manufacturing Practices (GMP)
  • Root cause analysis and problem-solving, focus on continuous improvement, Lean Six Sigma a plus
  • Skilled in information handling, analysis, and presentation
  • Proficient in Microsoft Office and QMS systems
  • Previous ISO certification is a plus
  • Certification or experience in SQF Implementation, HACCP, and Internal Auditing are preferred
  • Ability to learn proprietary software programs and leverage enterprise complaint management software
  • Ability to engage and inspire others to comply with quality standards
  • Must have good communication and leadership skills.


What We Offer:

  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • A generous benefits package starting on your first day of employment, including medical, dental, vision, disability, life insurance, 401k match, paid time off
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

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