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Principal Systems Support Engineer

2 months ago

Merrimack, United States Fidelity TalentSource LLC Full time



Job Description:

Fidelity Investments Workplace Investing (WI) organization is seeking an experienced Principal Software Support Engineer to join our Level 2 Production Support team within Stock Plan Services (SPS) Technology, as we expand our market leading equity compensation platform into a global market. The selected candidate will provide critical systems and business support as part of a global team focused on supporting a service-oriented architecture built on REST and leveraging API management, using a JAVA technology stack, and an Oracle back-end.\u00A0 This position will play a critical role in providing a top-shelf service experience for our clients, as well as for our internal partners, while building and maintaining collaborative global relationships with our partner technology and support organizations.

Primary Responsibilities:

  • Independently, and as part of a team, triage client and participant-impacting incidents
  • Debug and reproduce issues in lower development environments
  • Create and maintain high quality service documentation
  • Adopt industry best practices and tools
  • Ensure code reviews, unit testing and integration and performance testing is completed by partner teams, efficiently and effectively, prior to production installation
  • Resolve technical roadblocks involving multiple technologies
  • Help coordinate the delivery of technical components across onshore and offshore support teams
  • Work closely with business partners and management team in evaluating current systems and making decisions on solutions
  • Provide technical leadership to more junior team members of the team, as needed


Qualifications:

Education and Experience:

  • Bachelor's degree or higher
  • 7+ years of software development and support experience in Java EE
  • 5+ years of software development and/or support experience in PL/SQL environments
  • Experience working in a scaled agile delivery model
  • Investment/financial services experience is highly desired

Skills and Knowledge:

  • Expertise in software development and support skills using Java and web application technologies in a multi-tiered architecture
  • Experience supportign secure, high-volume complex applications for financial and retail systems
  • A solid understanding of networking/distributed computing environment concepts
  • Experience supporting frameworks for modern transactional and data processing applications
  • Curiosity driven to remain in touch with new and emerging technologies and concepts and to find ways to apply those to business problems
  • Experience with Agile development methodologies such as SCRUM, SAFe, Extreme Programming, TDD, etc... utilizing CI/CD and DevOps
  • Strong verbal and written communication skills
  • Prior experience working with teams in onshore-offshore model

Company Overview

Fidelity Investments is one of the world's largest providers of financial services.\u00A0 Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to over 20 million individuals and institutions as well as thousands of financial intermediary firms.

The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket, a leading online brokerage firm and one of the largest providers of custody and clearing services to financial professionals.

Fidelity Investments is an equal opportunity employer.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.