Customer Service Representative
5 days ago
Primary Responsibilities and Tasks include (but are not limited to):
• Receive, process and resolves customer complaints, commercial and quality.
• Submits all documentation regarding Customer Complaints
• Enter Customer Complaints into ERP System
• Process RMA resolutions, either replacement order or credit to the customer.
• Support Sales Operations with pricing discrepancies
• Assist with distribution of annual price communications to customers.
• Answer incoming calls from Distributors, Dentists, Commercial Customers, SSW Representatives and Dealer Representations regarding order status and product inquiries.
Secondary Responsibilities and Tasks include (but are not limited to):
• Data entry of customer orders
• Entering and generating Quotes
• Send out Dealer Applications
• Set up new Dealers in ERP system.
• Create miscellaneous invoices for Domestic customers.
• Filing and maintenance of paperwork
• Develop constructive and cooperative relationships with end-users.
Requirements
Specific Job Skills/Qualifications:
• 2-3 years of Customer Service Experience, complaint process preferrable
• Experience using order management systems such as JD Edwards, EPICOR, SAP, etc.
• MS Office Suite (Word, Excel, Power Point)
• Detail oriented
• Excellent interpersonal skills and the ability to work as part of a team or individually.
• Excellent communication skills, verbal and written.
• Time Management, ability to multi-task
Preferred Qualifications:
• International shipping experience a plus
• Epicor experience a plusLearn More
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