Director, Customer Business Unit

divh2Global Business Unit Director/h2pThe Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:/pulliContract and commercial management/liliAccount profitability and financial performance/liliOverall Customer Satisfaction/liliDeveloping and executing Account Plans for growth/liliPricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)/liliIdentifying customer needs and expectations and opportunities for growth/liliSupporting Sales and Business Development for new and competitive business quotes/liliCoordination of new program introductions and product transfers between sites/li/ulpThe ideal candidate is in the Houston area./ph3Ideal Experience/h3pThe ideal candidate should have:/pulliRelevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership./liliWorking knowledge of EMS/JDM/ODM business engagement models./liliExperience in working with contemporary supply chain management principles, practices and buying behaviors./liliDemonstrated ability to achieve financial performance objectives in both revenue and profit./liliComfort with key operational and financial metrics; with a track record of always knowing your numbers./liliSignificant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations./liliFive years experience in Account Management, Bus. Dev related roles with a proven track record./liliAble to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment./liliStrategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions./liliStrong analytical skills with the ability to challenge and make decisions based on limited data./liliAbility to manage complexity across multiple organizations and product lines./liliHardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and PL Responsibility is a plus./liliHardware Procurement, OEM experience is preferred./lih3Detailed Description/h3pWill typically manage a customer portfolio or sub-division with $100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas operates freely within the objectives set by the Division. Provides direct indirect supervision to all subordinate staff involved in support of each customer under the directors ownership. This includes long-term planning, objective setting, policy formation, interpretation management while providing latitude discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques utilizing them to analyze interpret difficult problems or situations /or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans objectives. Has overall responsibility for planning, budgeting, implementing maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative operational matters in the area of responsibility to ensure achievement of objectives. Directs controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec /or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer the company for managing specific programs to achieve planned objectives. Works with the site teams to plan monitor activities to ensure that product deliveries quality meet requirements that projects/programs are on schedule. Projects/programs include: MRP volumes commitments, new product development support, manufacturing readiness reviews contract execution. Coordinates hosts regular (as needed) program tracking meetings with the customer internal account team members to ensure ongoing communication up-to-date progress/status reporting occurs. Manages current planned programs to achieve planned revenue. Monitors plans to meet commitments schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes analyzes customer surveys self-assessments. Receives resolves customer issues complaints. Acts as a customer advocate to drive prioritization of projects responses to problems/issues. Participates in forecasting planning monitoring of efficiency execution of account strategies. Participates in the pricing/bid preparation process contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. Provides performance reporting analysis for monthly commercial and operations reviews quarterly Customer Satisfaction./ppPhysical Demands/pulliDuties of this position are performed in a normal office environment./liliDuties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data./liliRepetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required./liliFrequent overnight travel may be required./liliDuties of this position may require working very long hours for months at a time./li/ulpTypical Experience/pulliTwelve plus years of relevant experience/li/ulpTypical Education/pulliBachelors degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred./liliEducational requirements may vary by geography./li/ulpNotes/ppThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time./ppSalary Range: $140,000 - 195,000 Annually/ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Celesticas policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines./ppLocation: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast./ppCOMPANY OVERVIEW:/ppCelestica (NYSE, TSX: CLS) enables the worlds best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers./p/ul/div