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White Glove IT Support Specialist
2 months ago
Job Title: IT White Glove Support Specialist
Location: New York City, NY (On-site role)
Duration: 6-12 Months
Need recent 5 years into White Glove Executive support (Fortune 500 clients experience)
Job Description:
We are seeking a highly skilled IT White Glove Support Specialist to provide top-tier technical support at our NYC office, where our senior executives are based.
This role requires exceptional customer service skills, technical expertise, and a proactive approach to problem-solving.
Responsibilities:
- Provide high-quality, personalized IT support to the CEO and senior executives.
- Troubleshoot and resolve hardware, software, and network issues promptly.
- Set up and configure devices, including laptops, mobile phones, and tablets.
- Ensure seamless operation of video conferencing and presentation systems.
- Manage and support office IT infrastructure, including printers, network devices, and security systems.
- Maintain detailed records of support requests and resolutions.
- Collaborate with the broader IT team to implement and support new technologies.
- Conduct regular system audits and updates to ensure optimal performance and security.
Qualifications:
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a white glove support role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in supporting Microsoft Office Suite, email clients, and other productivity tools.
- Experience with mobile device management (MDM) and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle high-pressure situations with professionalism.
- Strong problem-solving skills and attention to detail.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.
