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Sr. Director, Cruise Programs
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Senior Director, Cruise ProgramsGlobal Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.The Senior Director, Cruise Programs is responsible for leading the strategy, performance, and partner engagement of Global Travel Collection's (GTC) preferred cruise portfolio. This role ensures that cruise partners achieve strong visibility, measurable ROI, and deep integration across GTC's advisor network through structured marketing, education, and engagement initiatives. As a senior member of the Partner Product team, this leader collaborates cross-functionally with Internova's contracting, marketing, engagement, and advisor success teams to maximize revenue generation through override and bonus programs, while ensuring exceptional partner satisfaction and advisor advocacy. This position requires a balance of strategic relationship management, data-driven decision-making, and hands-on collaboration to drive growth and elevate GTC's position as a leading partner in the global luxury cruise marketplace.Partner Relationship Management & Strategic PlanningServe as the primary liaison for all GTC cruise partners, managing relationships across contracting, marketing, and operational teams.Develop and implement annual strategic plans for cruise partners that align with GTC and Internova objectives, ensuring revenue and engagement goals are achieved.Present GTC's marketing platforms, events, and engagement opportunities to suppliers, co-creating annual plans that maximize partner visibility and ROI.Provide regular performance reviews and business insights to partners, identifying opportunities for increased participation and incremental growth.Contracting & Commercial AlignmentCollaborate closely with Internova's contracting team to negotiate and finalize annual cruise partner agreements that reflect GTC's commercial priorities.Ensure GTC's financial structuresincluding overrides, commission tiers, and marketing contributionsare clearly defined and tracked throughout the year.Maintain accurate records of all contractual deliverables and commitments across partner and internal teams.Revenue Optimization & Program PerformanceTrack, report, and analyze cruise partner override and bonus programs to ensure GTC captures all eligible revenue opportunities.Collaborate with Partner Marketing and Advisor Engagement teams to design initiatives that drive production into preferred programs, exclusive offerings, and cruise groups.Identify trends in advisor booking behaviors to develop targeted strategies that increase share of wallet for preferred partners.Deliver quarterly performance recaps to leadership, highlighting progress, risks, and growth opportunities.Education, Communication & Advisor AdvocacyPartner with the Training & Education and Advisor Success teams to strengthen cruise selling capabilities through curated educational content and experiential learning.Communicate timely updates to advisors regarding promotions, product changes, and policy updates to ensure transparency and adoption.Serve as an escalation point for high-level advisor or partner issues, collaborating with internal stakeholders to ensure quick resolution and advisor satisfaction.Represent GTC at key industry events and conferences to maintain visibility, strengthen relationships, and foster community engagement among advisors and suppliers.QualificationsBachelor's degree in Business, Hospitality Management, or related field, or equivalent professional experience.Leadership experience in the travel industry, with a strong background in cruise and supplier relations.Proven success in contract negotiation, strategic account management, and partner marketing.In-depth understanding of cruise booking systems, advisor workflows, and global distribution models.Strong financial and analytical acumen with experience managing override, bonus, and marketing budgets.Excellent written and verbal communication skills with the ability to influence at all levels of the organization.Demonstrated ability to work collaboratively across functions and manage competing priorities in a fast-paced environment.High degree of professionalism, accountability, and solution-oriented mindset.Willingness to travel 25-40% for partner meetings, conferences, and advisor events.PAY AND BENEFITSOur benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.Prospective Employee Privacy Policy
