Field/Help Desk Technician

3 weeks ago

Miami, United States IT Link Now Full time
About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.

Position Overview: We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. You'll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.

If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we'd love to hear from you Apply now and become part of the IT Link Now family.

Requirements

Responsibilities:

  • Provide exceptional on-site technical support to clients
  • Troubleshoot hardware and software issues promptly
  • Install, configure, and maintain IT equipment, including servers, workstations, and networking devices
  • Collaborate with other team members to resolve complex technical problems
  • Conduct regular system maintenance and updates
  • Document all service activities accurately
  • Ensure compliance with security protocols and best practices
  • Reliable transportation, Driver's License

Qualifications:

  • High school diploma or equivalent
  • Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
  • Proven experience in IT support, preferably in an MSP environment
  • Strong knowledge of Windows operating systems, hardware, and networking
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Valid driver's license and reliable transportation

Benefits

Perks:

  • Competitive salary based on experience
  • Health benefits
  • Professional development opportunities
  • Collaborative and supportive work environment
  • Opportunities for growth within the company

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