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IT Field Technician
4 months ago
We provide IT solutions through outstanding service to franchise dealerships across the country. We focus on help desk, cybersecurity, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.
Duties:
Visiting clients in the Miami Metropolitan area, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site, and recommending day-to-day fixes to end-users.
Technical Qualifications:
Working knowledge of Windows Operating Systems, desktop troubleshooting, Active Directory, DNS, DHCP, file servers, general software installation, and troubleshooting, DMS setup and troubleshooting, cabling, printers, and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, networking, wireless, remote monitoring, and management software, web filtering
Experience:
Min 2 years as a Field Tech, On-site Technician, or IT Help Desk.
Industry
Information Technology & Services for the Automotive Industry
Main Responsibilities
- Providing great customer service and technical support to customers on-site. This means driving to client sites to resolve issues to their satisfaction.
- Troubleshooting hardware; PCs, servers, WIFI, and networking equipment, etc.
- Handling and moving equipment as needed.
- Coordinate with our help desk and support technicians to resolve client issues.
- Coordinate vendors and contractors for on-site projects.
- Updating tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other on-site support as needed
- Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
- Other common auto dealership software and dealership operations
- Degree in Computer Science, Information Technology, or related fields
- Microsoft certifications
- Cisco certifications
- Mileage reimbursement
- Company laptop and other provided equipment
- Dental, vision, and life insurance
- PTO