Representative - Inside Sales

6 days ago


Jackson, United States WESCO International Full time

Inside Sales RepresentativeAs an Inside Sales Representative, you will interact with existing customers to increase sales of the Company's products and services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.Responsibilities:Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.Increases orders by suggesting related items, explaining features, and checks customer's buying history.Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.Identifies ways for continuous improvement of processes.Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.Reports industry trends, competitive pricing and customer feedback to management.Qualifications:High School Degree or Equivalent required; Bachelors' degree preferredRequires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)Familiar with Microsoft Office, and ability to perform basic computer skillsAbility to perform multiple tasks simultaneouslyWorking in team environmentCommunicate clearly, both verbally and in written formAttention to detailAbility to prospect and market concepts to existing and potentially new accountsTake action and solve a range of problems that may be difficult but are not typically complexIdentify and define problems and possible solutions independently; chooses among existing solutionsAbility to work independently with general supervisionAbility to travel 0% - 10%



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