Customer Service Rep
16 hours ago
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.
Job Summary
Provides fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector.
The Customer Service Representative is the primary liaison between the customer and SIFCO ASC. Position provides price and delivery information for standard products; accepts and enters domestic and international orders; assists customers with order status updates and other service-related issues; and shares the responsibility of fielding and directing incoming phone calls and email inquiries.
- Review, process and follow up on orders and inquiries by telephone, fax, internet, and correspondence from customers and Technical Sales Representatives. Order processing through company ERP system and to include for both domestic and international customers
- Responsible for timely customer communications (via email, internet, phone calls and fax) including but not limited to pricing information, order confirmation, shipping status / details, warranties / terms of sale, returns, and general company information.
- Proactively review open order reports / information and previous days shipments to provide documentation as requested to customers and internally to Manufacturing, Shipping or Sales teams.
- Provide quotes with pricing and lead times to customers for SIFCO ASC products using the ERP system.
- Process and monitor Return Material Authorizations for customer returns, refunds, exchanges, or credits.
- Own, manage, maintain, and accurately update customer data and files. Obtain required approvals for changes to customer-specific information when needed.
- Ensure a high level of customer satisfaction through accuracy of information and minimum response time to inquiries.
- Other job responsibilities and requirements that may be assigned. Work Environment / EHS Responsibilities
Work Environment/EHS/Physical Demands:
- While performing the duties of this job the employee is frequently required to sit, stand and walk; use hands to finger or handle; reach with hands and arms; talk and hear.
- The employee is occasionally required to climb or balance. The vision requirements include close vision, distance vision and peripheral vision.
- This position requires minimal travel. Must be able to don and wear personal protective equipment (PPE) as required by work environment.
- The work is generally performed in an office environment and the noise level is usually quiet. Some work performed in chemical manufacturing environment or shipping/receiving area.
What Do We Look For?
- HS Diploma/GED required
- College degree preferred
- Proficient in Excel, Word, Outlook, and ERP order-entry software
- Professionally bilingual (Spanish) is a plus
Relevant Experience:
- 3 to 5 years of comparable customer service work experience, preferably in an industrial or manufacturing environment.
- Experience with Customer Online Purchasing Portals (such as - Ariba, Coupa, Transcepta, InvoiceWorks, etc.).
- Understanding of shipping terms, methods, and restrictions. Specific past work experience with or for a freight forwarder or international logistics company is a plus.
- Experience with shipment of hazardous materials or specific certification for related DOT, IATA, and ICAO regulations is a plus.
Required Skills and Competencies:
- Professional verbal and written communication skills.
- Well organized and self-directed. Ability to multi-task in a flexible environment with minimum supervision.
- Attention to detail with focus on problem-solving, accuracy, quality, and follow-up.
Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email OneHR@quakerhoughton.com.Learn More
-
Customer Service Rep
16 hours ago
Independence, United States SIFCO Applied Surface Concepts Full timeAbout UsAt Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a...
-
Rep (Independence IA)
2 weeks ago
Independence, United States Moby-Consulting Full timeAbout the job Rep (Independence IA) Are You Ready for Limitless Career Mobility & Unlimited Earning Potential??You Are:Competitive and motivated by unlimited earning potential!Excited at the chance to enrich customers lives through technology!A good listener and able to multi-task in a fast-paced environment!Able to show empathy when customers are...
-
Rep (Independence IA)
17 hours ago
Independence, United States Moby-Consulting Full timeAbout the job Rep (Independence IA) Are You Ready for Limitless Career Mobility & Unlimited Earning Potential??You Are:Competitive and motivated by unlimited earning potential!Excited at the chance to enrich customers lives through technology!A good listener and able to multi-task in a fast-paced environment!Able to show empathy when customers are...
-
Customer Service
4 weeks ago
Independence, United States Hy-Vee Full timeHy-Vee - E 23rd St S [Retail Associate / Team Member] As a Customer Service Clerk at Hy-Vee, you'll: Weigh postal packages, run mail through meters, process certified, express, UPS, registered, and insured mail; Process Western Union orders; Sell money orders, cash payroll, personal, ADC, and social security checks; Sign on postal department, break down, and...
-
Customer Service Representative
6 months ago
Independence, United States Mr Appliance Full timeJob Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...
-
Customer Service Representative
2 days ago
Independence, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 0516 located at 12008 E 40 Hwy, Independence, MO 64055.The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player...
-
Customer Service Representative
6 days ago
Independence, Ohio, United States NESCO Inc Full timeJob Summary:We are seeking a skilled Customer Service Representative to join our team at NESCO Inc. As a Customer Service Representative, you will be responsible for expediting the customer claims application process, ensuring correct case assignment, and acting as a customer liaison to resolve problems and questions.Key Responsibilities:Assign new claims to...
-
Customer Service Representative
1 week ago
Independence, Missouri, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service, managing storage units, and ensuring a positive experience for our customers.Key Responsibilities:Assess customer...
-
Customer Service Representative
2 months ago
Independence, United States LoanMax Title Loans Full timeMid-American Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...
-
Customer Service Ambassador
2 weeks ago
Independence, Missouri, United States From the Earth Full timeAbout From the EarthWe are a cannabis retailer committed to providing exceptional customer service and creating a welcoming environment for our customers.Job SummaryThis Part-Time Receptionist role involves providing top-notch customer experience, managing the front desk, and maintaining a clean reception area. If you have excellent communication skills,...
-
Customer Relations Representative
2 days ago
Independence, United States Tim Reed - State Farm Agent Full timeBenefits:401(k) matchingCompany partiesCompetitive salaryFree food & snacksOpportunity for advancementPaid time offProfit sharingTraining & developmentFlexible schedule Join Our Team as a Client Experience Superstar! Hey there! Are you ready to embark on an exciting journey with Tim Reed State Farm? If you’re passionate about creating unforgettable...
-
Customer Service Representative
1 month ago
Independence, United States GBS Corp Full timeIf you have an energetic, innovative, and self-starting personality, and you want to work at an amazing, employee-owned company - then keep reading! GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will...
-
Customer Service Representative
1 week ago
Independence, Missouri, United States Walmart Full timeOverviewAt Walmart, we're committed to providing exceptional customer service. As a Sales Associate, you'll play a vital role in ensuring our customers have an outstanding shopping experience.
-
Customer Service Representative
1 week ago
Independence, Virginia, United States Food City Full timeKey ResponsibilitiesAs a Customer Service Representative at Food City, your key responsibilities will include:Providing exceptional customer service and support;Processing transactions efficiently and accurately;Assisting with receiving and stocking merchandise;Maintaining a clean and organized store environment;BenefitsYou will also receive a competitive...
-
Customer Service Representative
5 months ago
Independence, United States U-Haul Full timeLocation: 4312 S Noland Rd, Independence, Missouri 64055 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Ambassador
6 days ago
Independence, Missouri, United States Bryan Lopez - State Farm Agent Full timePosition OverviewAre you a customer-focused individual who enjoys working with the public? If so, consider a career as an Agent Team Member with Bryan Lopez - State Farm Agent. As a representative of our agency, you will market only State Farm insurance and financial service products to customers.
-
Customer Service Representative
3 weeks ago
Independence, Missouri, United States CVS Health Full timeAbout CVS HealthAt CVS Health, we're shaping the future of health care for people, businesses, and communities. Our mission is to deliver enhanced human-centric health care for a rapidly changing world.Job SummaryThe Customer Service Representative plays a meaningful role within the CVS Health family. This position provides an opportunity to excel in a...
-
Customer Service Representative
4 months ago
Independence, United States FastSigns Full timeReplies within 24 hours FASTSIGNS #70701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our...
-
Plumbing Customer Service Representative
1 week ago
Independence, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full timeAre you looking for a career in customer service where you can make a real impact? Do you enjoy working with people and have excellent communication skills?We are seeking a reliable and customer-friendly Plumbing Customer Service Representative to join our team at Mr. Rooter Plumbing of Columbus, Cleveland and Toledo.This is a full-time position that...
-
Retail Customer Service Associate
2 weeks ago
Independence, Kentucky, United States The Kroger Company Full timeAbout the RoleThe Kroger Company is seeking a skilled Retail Customer Service Associate to join their team. As a key member of the bakery team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience.Key ResponsibilitiesEffectively communicate with customers, responding to questions and requests in a...