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Sales Keyholder, PT

4 weeks ago

Charlotte, United States Charlotte Staffing Full time

Sales Keyholder, PTAt Under Armour, we are committed to empowering those who strive for more. Our values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.Job Highlights$16.75 - $18.83 per hour Our Sales Keyholder backs up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary. This position is a great first-time leadership role for the right candidate.We count on our Sales Keyholders to:Ensure we always provide great customer serviceLead a selling culture and enhance the customer experienceRecognize and reward performanceCoach, train, and support teammatesManage loss prevention, safety, and audit expectations and resultsEnsure the store is neat, clean, and well-stockedOpen and close the store when necessaryTo be considered for this role, you must meet these minimum requirements:At least 18 years oldHigh school degree or equivalent1+ year of retail/customer service experienceAvailable to work a flexible schedule including evenings, weekends, and holidaysComfortable with technology (such as hand-held and mobile devices)Strong communication skillsCan stand, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodationYou'll be considered a top candidate if you have:Previous experience in a leadership positionPrevious experience in a retail settingPerks & benefits our Part-Time Sales Keyholders receive:Generous teammate discountMonthly bonus incentive pay eligibilityAbility to participate in special contests with opportunity to win merchandise and other exclusive prizesWork-Life Assistance Program to support health, personal, family or work-related challengesHigh-energy environment, working alongside people who appreciate the power of a teamOpportunities for professional development and advancementThe Keyholder, Sales contributes to the achievement of the store's profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour's core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.Your ImpactSales & OmniAs part of the store leadership team, supports in driving sales and retail/omni KPI target achievementAct as the leader on duty and consistently models the brand's Athlete service standards and selling behaviorsProvides in-depth information related to wide portfolio of technical productsSeeks and offers solutions to athletes based on their requestsBrand image & Customer ExperienceAs part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.Uses advanced functional expertise to drive sales and Athlete loyalty.Shares, guides and trains basic core and seasonal product knowledge to junior teammates.Retail OperationsResponsible for keeping the store key, opening and closing store according to Standard Operating proceduresTrain and lead teammates in the execution of daily operations aligning with UA process and policiesPartner with rest of store leadership in maintaining standards covering merchandise and floor setsEvaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needsBuilds Athlete loyalty through in-store experience, using various available applicationsEnsure store audit compliance and shrink results meet company loss prevention standardsAdhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activityAssume Keyholder, Stock responsibilities as necessaryMaintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediatelyLeadership & Team CollaborationCommunicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levelsSupport UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunitiesSupport the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous trainingQualificationsAdvanced numeracy, literacy, and advanced communication skillsFluent in local language and basic verbal English skillsBasic people management skillsProficient in use of computers and other technologyEffectively communicate with athletes, teammates, and leadershipAdjusts to new ideas/methods of workingKnowledgeable of store operations, visual merchandising, stock room, risk management & safetyKnowledge and understanding of employment laws including compliance with federal, state, and local requirementsModerate knowledge of industry/retail operations and applying this knowledge to create solutionsAdvanced selling experience and comprehensive industry understandingMay anticipate and prevent problems and roadblocks before they occurRequirementsOne year experience in a sports/apparel & footwear retail environmentExposure to Keyholder experiencesHigh School education or equivalentAvailability to work a flexible schedule, including holidays, nights, and weekendsPhysical RequirementsAbility to handle or relocate products up to 25 lbs/12kgsAble to stand and move about for extended periods of time with short breaks to handle productsAbility to freely access all areas of the store; including the selling floor, stock and register areaReasonable accommodations may be made to assist in performing the essential responsibilitiesOur Commitment to Equal OpportunityAt Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives.