TalentBurst | Collaboration Success Analyst

3 weeks ago


Sunnyvale, United States TalentBurst Full time
Role: Collaboration Success Analyst (Employee Experience & Success Analyst)
Duration: 6+ months
Location: Sunnyvale, CA 94086 - Onsite (2 -3 days per week)
Department: Information Technology
Top Skills:
Executive presence
Presentation and training skills
End User facing – technical
Position Summary
Employee Experience & Success Analyst is responsible for helping users use the right tools for the best collaboration outcome.
This role seeks opportunities for collaboration success focused on developing training and adoption strategies for collaboration tools.
This role will work closely with IT partners and business departments to understand the effectiveness of tools for continuous improvement purposes.
Main Responsibilities
Apply user centered design principles to support core business activities focused on improving user experience
Identify opportunities to elicit user feedback to determine potential improvements
Presentation of user feedback and recommendations to key stakeholders
Assist in the deployment of employee success framework that includes training and adoption of collaboration tools
Assist in the development of multi-channel communications campaigns to drive technology adoption
Assist in the creation of the centralized repository of technology enablement resources (videos, how-to, quick-start guides, etc.)
Co- Facilitate enablement and awareness events (Ask the Expert, Immersion Experiences, webinars, lunch and learns, focus groups etc.)
Identify opportunities to improve internal processes and work efficiency
Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies.
Skills/Job Requirements:
Excellent interpersonal and collaboration skills
Ability to communicate effectively (written, oral)
Strong analytical skills
Knowledge of user experience design principles
Deep desire to learn and acquire new skills
Strong ability to work well in a cross functional team environment
Self – motivated, curious, and comfortable with ambiguous challenges
Strong facilitation and presentation skills
B.S. or M.S. in Computer Science/Business or related area is desired.
#TB_EN

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