Sr. Business Analyst

2 weeks ago

Sunnyvale, United States eTeam Full time

Title: Sr. Business Analyst - Collaboration Success
Duration: 6 months
Onsite/Hybrid/Remote: Onsite (2 -3 days per week)

Top Skills:
Executive presence
Presentation and training skills
End User facing - technical

Position Summary
Sr. Business Analyst, Collaboration Success is responsible for driving adoption of Collaboration technologies to increase workforce awareness and productivity. This role manages collaboration success & enablement processes focused on ensuring that employees have the motivation, ability, and knowledge to fully exploit IT-supplied collaboration technologies. This role will work closely with partners, such as corporate communications and line of business leaders, as well as other IT colleagues and technology vendors.

Main Responsibilities
• Define and lead collaboration success & enablement strategy and processes.
• Identify, monitor, publish and manage goals and measurements to show collaboration success impact.
• Coordinates multi-channel communications campaigns to drive technology adoption.
• Collaborates with various stakeholders across unified communication, in-room experience & content collaboration capabilities stakeholders.
• Oversee the creation, management, and awareness of the centralized repository of technology enablement resources (videos, how-to, quick-start guides, etc.)
• Facilitate or oversee enablement and awareness events (Ask the Expert, Immersion Experiences, webinars, lunch and learns, focus groups etc.)
• Manage the bi-annual collaboration tools effectiveness survey process to establish and track promoter metrics.
• Partner with operations, engineering, and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions.
• Connect with line-of-business leaders to ensure participation in their events and team meetings to drive change management and adoption strategies.
• Monitor emerging technology trends and leverage workplace analytics, usage metrics and survey results to ensure initiatives are driven by objective data.
• Oversee network of enablement agents and champions, facilitate knowledge sharing and collaboration across the enterprise through regular engagement.
• Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies.

Skills/Job Requirements:
• Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment.
• Proven ability to lead, influence and work well at all levels of an organization and in a cross functional team environment.
• Highly developed consultative, facilitation, project management and presentation skills
• Demonstrated ability to synthesize data, set actionable goals and drive metrics and execution.
• Experience in running multiple cross-cultural/global teams and projects.
• B.S. or M.S. in Computer Science/Business or related area is desired.

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