Field Service Team Lead

1 month ago

Janesville, United States GEA Process Engineering Full time
GEA is a global engineering group supplying process technology and components for sophisticated production processes in the food and dairy industry, as well as various other end-user markets. With a commitment to excellence and innovation, we aim to provide world-class support and guidance to our clients.

We are seeking a highly motivated and experienced Regional Team Lead to oversee our field service operations in the USA. The successful candidate will be responsible for leading and directing the day-to-day activities of our field service teams, ensuring the highest standard of service delivery, customer satisfaction, and operational excellence.

Responsibilities / Tasks

  • Drive optimal utilization, operational cost optimization and manage maintenance work profitability.
  • Lead the supervision of services activities to ensure they are performed at the highest standard and aligned with GEA procedures and safety standards. 
  • Proactively communicate with sales team and stakeholders to inform on customer issues.
  • Ensure all technical reports are completed on time and with high quality.
  • Identify high potentials candidates.
  • Customer service Visits and or service intervention if required.
  • Participate and lead the execution of their team members certification according to the yearly plans.
  • Steer and coordinate the Service activities.
  • Coordinate the service locations.
  • Drive growth of the service business
  • Set, align, and govern Service targets, processes, standards, methods and tools.
  • Support the development and implementation of the Service Strategy.
  • Actively monitor market and competition trends, drive best practice sharing and Services excellence e.g., cross-selling, incl. implementing state-of-the-art service processes and methods
  • Manage the synergetic collaboration with relevant interfaces.
  • Act as liaison between customers, production and distribution departments related to specific customer orders
  • Foster exchange of best practices
  • Ensure high level collaboration with Sales and Project teams.
  • All other duties as assigned or directed by management.
  • Focus on team member’s Perform and Grow, set development goals for each team member and create their development plan

Your Profile / Qualifications

  • Associates Degree or University Degree in Engineering/Business Administration or equivalent educational level
  • Min 3 - 5 years’ relevant experience and knowledge of the specific market and applications in the food, beverage and pharmaceutical industries.
  • Strong Knowledge of the Customer base and Product Competitive Landscape
  • Sales professional with significant experience in steering a sales organization, incl. product management, within a product/sales matrix
  • Deep practical know-how of state-of-the-art sales process, organization methods and tools (e.g. ordering, pricing, CRM)  
  • Change management experience.
  • Proven superior skills in international negotiation & contracting with customers in countries across the world.
  • Deep understanding of business on a local scale with developed focus on customer needs and fulfilment of customer expectations
  • Open-minded and solution oriented, strong problem solving skills
  • Team player, good net-worker and negotiator 
  • Very good communication skills, strong sales person
  • Strong customer orientation - Ability to engage with customers at different level
  • Leadership skills, entrepreneurial competencies 
  • Capability for 40% - 50% travel

GEA offers competitive pay and great benefits.

  • 11 Paid Holidays
  • PTO - Paid Time Off
  • Medical Plans
  • Dental Insurance
  •  Vision Insurance
  • Health Savings and Spending Accounts
  • Tuition Reimbursement
  • 401k with excellent employer match
  • Wellness Incentive Program
  • Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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