Lead Customer Service Support
7 days ago
Technical/Functional Skills
• Knowledge of Active Directory, Office 365, and ITIL • Knowledge of service desk software such as ticketing and remote-control tool (ServiceNow, Microsoft Teams) General understanding on NICE CXOne Contact Center tools
Certification related to ITIL v3 is a plus • Critical thinking, excellent analytical and problem-solving skills
Experience Required • 2+ years of Technical Support, Help Desk, Customer Service experience of equivalent in multiple channels
Roles & Responsibilities
• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile computers and other mobile devices).
• Assist users over the telephone, through e-mail, voice mail, chat, over the web interface, and other channels customers reach out to Service Desk seeking IT support.
• Identify and solve software and hardware problems by giving step-by-step instructions.
• Provide advanced support to customers PC using remote control tool.
• Effectively communicate with other team members, 2nd and 3rd Level technical teams, and end-users to provide and process information in response to Incidents, Service Requests, queries, escalations, and reach SLAs.
• Handle and document all incoming requests or incidents within the contractually agreed timeframes in the IT Service Management tool. Follow up on the existing tickets, escalate unsolved cases to the appropriate IT team: Network, Server, Application, or other Support teams, and ensure cases' timely resolution.
• Log all contacts in the helpdesk tracking database or tool simultaneously while handling the call
• Instruct users on usage of application systems.
• Recommend procedure modifications and improvements Knowledge Management
• Learn and implement new technologies, tools, processes, and policies.
• Document new technical solutions in the knowledge base, suggest improvements to the existing ones and facilitate knowledge transfer when needed.
• Document and share best practices and lessons learned with other colleagues.
• Attend all training sessions as per the training plan Quality Management, Policies, and Procedures
• Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators.
• Ensure a high level of customer satisfaction.
• Learn and adhere to TCS' and customers policies and procedures. Other Tasks and Responsibilities
• Actively participate and share ideas in team meetings and individual feedback sessions.
• Perform any other task given by the supervisor which belongs to the scope of this position by its nature and where an associate's experience or associate's education meets the requirements to perform the task in question.
Salary Range: - $70,000 to $90,000 a yearLearn More
-
Lead Customer Service Support
3 days ago
Barrington, United States Tata Consultancy Service Limited Full timeSalary Range: - $70,000 to $90,000 a yearTechnical/Functional Skills• Knowledge of Active Directory, Office 365, and ITIL • Knowledge of service desk software such as ticketing and remote-control tool (ServiceNow, Microsoft Teams) General understanding on NICE CXOne Contact Center toolsCertification related to ITIL v3 is a plus • Critical thinking,...
-
Customer Service Manager
2 weeks ago
Barrington, Illinois, United States Tailchasers Full timeWe are seeking a highly skilled Customer Service Manager to lead our team at Tailchasers Barrington Pet Resort. As a key member of our management team, you will play a vital role in ensuring exceptional customer experiences for our clients and their pets.The ideal candidate will have at least 6 months of experience in a similar setting, with a proven track...
-
StretchLab Sales Lead
2 weeks ago
Barrington, Illinois, United States StretchLab - Park Ridge Full timeAt StretchLab Park Ridge, we are seeking a highly motivated and customer-focused Sales Lead to join our team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for fitness and wellness.About the RoleThe Sales Lead will play a key role in promoting the growth of our studio through new membership...
-
Barrington, Illinois, United States TEKsystems Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team in Schaumburg, Illinois. This Contract to Hire position offers a unique opportunity to work with a growing company and support account managers who manage vehicle fleets.
-
Customer Service Representative
3 months ago
Barrington, United States Ortho Molecular Products Full timeOverview: Do you thrive on providing exceptional customer experiences and take pride in going above and beyond to assist others? If so, we have an incredible opportunity for you! We are currently seeking a Customer Service Representative. As a company that places our customers at the forefront of everything we do, we strive to create interactions that leave...
-
Seasonal Support Driver
2 months ago
Barrington, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Customer Service Representative
14 hours ago
Barrington, New Jersey, United States Wawa Full time**About the Role:**At Wawa, we're looking for a dedicated Customer Service Associate to join our team.**Key Responsibilities:**Greet and provide an enjoyable shopping experience for all customers.Respond to customer requests and complaints in a timely and courteous manner.Operate the cash register, scan items, bag merchandise, and handle different methods of...
-
Customer Service Representative
1 week ago
Barrington, United States TEKsystems Full timeJob DescriptionJob DescriptionJob DescriptionThis is not a high call volume position. Instead, it involves heavy email and case resolution responsibilities. The role is focused on customer service and supporting account managers who manage vehicle fleets.ResponsibilitiesAssist with ordering vehicles and provide customer service support for various...
-
Seasonal Support Driver
2 months ago
BARRINGTON, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Seasonal Support Driver
1 month ago
BARRINGTON, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy...
-
Food Service Associate
2 weeks ago
Barrington, Rhode Island, United States Compass Group USA Inc Full timeAbout Compass GroupCompass Group is a world leading food and support services company. Our aim is to make eating out of home an enjoyable experience for our customers, with quality food served by professional people in a clean and welcoming environment.We're looking for a skilled Food Service Associate who will work closely with colleagues to provide...
-
Seasonal Support Driver
2 weeks ago
Barrington, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver youll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...
-
Sap customer service rep
2 weeks ago
Barrington, United States Randstad Full timejob summary: Great CONTRACT-TO-HIRE opportunity to get your foot in the door with a global medical device company. Our client is located in Deer Park, IL and all consutlants and employees are required to be onsite 5 days a week. This opportunity offers tremendous upward career mobility since our client has a global presence and part of an even larger...
-
SAP Customer Service Representative
1 month ago
Barrington, United States Randstad Full timeThe Customer Service Representative is responsible providing customer support, handling incoming orders, verifying customer purchase order accuracy, confirming purchase orders with customers, resolve discrepancies, and providing technical support. This is a contract to hire opportunity.Must haves:Excellent attention to detail, organization, and communication...
-
Energetic Customer Service Representative
2 weeks ago
Barrington, Rhode Island, United States RI 308473 Barrington Donuts, LLC Full timeJob OverviewCafua Management Company is a dynamic and growing franchise with over 200 locations across six states. As an Energetic Customer Service Representative, you will be the face of our brand, providing exceptional experiences for our customers.Salary InformationThe estimated annual salary for this role is $30,000-$40,000, depending on experience and...
-
Customer Service Representative II
2 months ago
Barrington, United States Danaher Corporation Full timeLeica Biosystems mission of Advancing Cancer Diagnostics, Improving Lives is at the heart of our corporate culture. Were a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and con Customer Service, Customer Service Representative, Representative, Service Manager, Diagnostic, Systems,...
-
Barrington, United States Penske Truck Leasing Full timeLocation: 65 Amflex Dr. Cranston, RI 02921 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...
-
Customer Service Specialist
7 days ago
Great Barrington, United States Big Y Full timeJob Description Exceed our customers' evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or...
-
Seasonal Support Driver
2 months ago
GREAT BARRINGTON, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Seasonal Support Driver
2 months ago
Barrington, IL, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and...