Telecom Domain Consultant

Role: Telecom Domain Consultant

Location: Frisco, Texas (Onsite)

Job description:

• Brings in strong knowledge in the telecom domain, and working experience across Business and Technology Roles, across B2B and B2C businesses.
• Works with senior leadership, brings thought leadership and helps to build and strengthen Telecom practice.
• Experience with Business Analysis, Business Process Re-engineering, E2E Solution Design / Component or System Design / Solution Architecture, in Telecom OSS / BSS domain is required.
• Good to have working experience on Digital Transformation, OSS/BSS Cloud Implementations, Network Transformation programs.
• Understanding of Technology Landscape such as E2E OSS & BSS, CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices based Architecture, RPA, Service Fulfillment, Service Assurance, Billing, and Invoicing for B2C / B2B business.
• Should have a business focus, and an equal understanding of IT/Technology enablement, so as to be able to align the business goals/objectives to the IT delivery.
• Good experience in data modelling, UML, and integration patterns.
• Has good understanding of frameworks relevant for the Telecommunications domain (for e.g. eTOM, SID, TAM, ITIL, ODA)
• Able to understand and translate business requirements, and working with product / technical and operations teams to help design and build new Products and Services
• Able to conduct workshops and design thinking sessions, to understand IT Process / Technology / Architecture and existing OSS/BSS implementations.
• Able to deliver intelligent business insights through translation of reports and analytics.
• Fair understanding of both B2C & B2B Product Lifecycle management (Products, Promotion, Pricing, Digital Marketing etc.)
• Understanding of technologies such as 4G/5G/Metro Ethernet/ATM/MPLS/SONET/SDH etc. and their mapping to OSS systems is an added advantage.

Day-to-day tasks:

Principal Consultant will perform the following / part of the activities on a daily basis.

Requirements Management

• New requirement discussions with Business Stakeholders, Product Managers, and Product Owners.
• Conducting or contributing to requirement grooming sessions with delivery squads.
• Running requirement elicitation meetings with Technology and Operations teams.
• Capturing functional and non-functional requirements based on current scope.
• Managing requirements prioritization using MOSCOW / WSJF frameworks.
• Accepting story closures based on sprint demo and definition of done.

Business Analysis

• Engage with business stakeholders and understand the business requirements through mutual dialogue, workshops etc.
• Analyse and qualify requirements.
• Align the business requirements with IT delivery.
• Ensure coherence between all business and technology stakeholders.
• Process & Customer Journey discussions
• Conducting Process walkthrough discussions with Sales / Operations and Service Users.
• Creating Customer Journey flows for key User Personas.

Scrum Ceremonies

• Attending and contributing to daily stand-up meetings with delivery squads.
• Participating and contributing to Sprint and PI Planning meetings.
• Participating and contributing to Requirement Grooming sessions.
• Participating and contributing to Sprint Retrospective meetings.
• Participating and providing feedbacks in Show and Tell sessions.