Information Technology Supervisor

4 weeks ago

San Francisco, United States Bayforce Full time

Role Title: IT Supervisor – needs to have experience in a law firm

Employment: Perm

Annual Salary: $115,000

Preferred Location: San Francisco – 5 days onsite.

Benefits:

  • Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
  • Flexible Spending Account and Health Savings Account
  • Healthcare Concierge and Advocacy
  • Voluntary 401k Plan and Profit Sharing
  • 10 Paid Holidays per year and a generous PTO program
  • Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
  • Back-up Childcare, Elder Care, and Tutoring
  • Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
  • Retirement Plan Consulting
  • Anniversary Bonus Program
  • Professional Development Programs
  • Transportation Allowance and Commuter Benefits
  • International Travel Insurance
  • Auto/Home/Legal Insurance
  • Pet Insurance
  • Employee discounts

Annual Bonus: All employees are eligible for a  discretionary bonus and merit increase based on individual contribution and firm profitability.


Role Description:

  • Supervise team responsible for IT support services; supervise work schedules and priorities and participate in performance management.
  • Supervise the IT Service process to ensure timely and high-quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided.
  • Supervise the local implementation of firm-wide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service.
  • Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued.
  • Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through high-level in-depth research and analysis to a high-level remediation on all incidents; and resolve technical issues.
  • Work overtime as required, at month end and year-end; and
  • Handle additional related projects as assigned.


Requirements:

  • Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes.
  • Advanced to expert proficiency in Microsoft Office Suite.
  • Advanced to expert proficiency in remote access architectures, applications, and technologies (Citrix, VPN).
  • Advanced to expert in wireless PDA technologies (iOS);
  • Advanced to expert proficiency of customer service principles and practices.
  • Advanced proficiency in networking technologies, cabling topologies and related applications.
  • Advanced proficiency of practice/litigation support applications.
  • Advanced proficiency of Inter/Intra/Extranet technologies.
  • Advanced proficiency in Document Management System (WorkSite).
  • Knowledge of desktop imaging tools and updating processes (SCCM).
  • Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control.
  • At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred)
  • At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment.
  • Strong written and verbal communication skills.

Qualifications:

  • Bachelor's Degree (preferred) or equivalent experience.
  • Microsoft Certification (preferred).
  • At least 8 years of experience providing direct support to customers in the areas of software and hardware.
  • At least 8 years of experience in LAN< WAN and network systems support.
  • At least 8 years of experience configuring, installing, and maintaining client PC operating systems and related devices.
  • At least 7 years of professional services or law firm experience.
  • At least 3 years of IT supervisory experience.

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