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Information Technology Supervisor
4 weeks ago
The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.
Proficiencies:
- Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes;
- Advanced to expert proficiency in Microsoft Office Suite;
- Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
- Advanced to expert in wireless PDA technologies (iOS);
- Advanced to expert proficiency of customer service principles and practices;
- Advanced proficiency in networking technologies, cabling topologies and related applications;
- Advanced proficiency of practice/litigation support applications;
- Advanced proficiency of Inter/Intra/Extranet technologies;
- Advanced proficiency in Document Management System (WorkSite);
- Knowledge of desktop imaging tools and updating processes (SCCM);
- Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control;
- At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred);
- At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment; and
- Strong written and verbal communication skills.
Qualifications:
- Bachelor s Degree (preferred) or equivalent experience;
- Microsoft Certification (preferred);
- At least 8 years of experience providing direct support to customers in the areas of software and hardware;
- At least 8 years of experience in LN< WAN and network systems support;
- At least 8 years of experience configuring, installing and maintaining client PC operating systems and related devices;
- At least 7 years of professional services or law firm experience (preferred); and
- At least 3 years of IT supervisory experience (preferred).
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