General Manager

Restaurant General Manager OpportunityHeartland Restaurant Group, a franchisee of Dunkin', is now hiring Restaurant General Managers to join our growing teamTotal compensation potential: $65K-$80K / yearWe pay for your new carMinimum 2 years of restaurant general manager experience required.At Heartland Restaurant Group, a proud franchisee of Dunkin', the General Manager (GM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin' standards, franchisee policies, and applicable laws. The GM provides strong leadership to their team, ensuring exceptional guest experiences, operational excellence, and profitable growth within a single restaurant location.Key responsibilities include:Overseeing daily restaurant operations, including opening/closing procedures, cash management, inventory control, and adherence to brand standards.Ensuring outstanding customer service by fostering a welcoming, guest-focused environment.Leading by example with professionalism, a strong work ethic, and commitment to company values.Recruiting, hiring, training, and supervising team members, including shift leaders, supervisors, and crew members.Cultivating a positive work environment through teamwork, coaching, constructive feedback, and conflict resolution.Implementing training programs to elevate team performance and development.Ensuring compliance with health and safety regulations, food handling guidelines, and sanitation protocols.Reviewing guest feedback and implementing action plans to improve satisfaction and service quality.Developing and executing operational strategies to boost efficiency, reduce waste, and enhance productivity.Monitoring and managing food and labor costs, inventory levels, and minimizing waste to maximize profitability.Engaging with the local community to build relationships and explore partnership opportunities.Staying current on industry trends, competitor activities, and customer preferences to identify growth opportunities.Communicating restaurant priorities, goals, and performance metrics effectively to the team.Leading new product rollouts, including staff training, marketing initiatives, and product sampling.Completing DCP and vendor orders to ensure proper stock levels.Ensuring budgetary goals are met and financial targets are achieved.Collaborating with Dunkin' and Inspire Brands Field Operations teams as needed.Performing all duties of restaurant team members when necessary.Other duties as assigned.Key competencies:Strong analytical and business acumen.Team-oriented mindset in a fast-paced environment.Punctual, honest, and positive attitude.Adaptable with a willingness to learn and embrace change.Ability to train, develop, and provide constructive feedback.Guest-focused with strong problem-solving and conflict management skills.Effective time management and motivational leadership.College degree preferred.Physical demands/working conditions:Standing for extended periods.Repetitive motions, including bending, stooping, and reaching.Lifting and carrying packages (as needed).Wearing a headset (if applicable).Working in confined spaces.Requirements:2+ years of general manager experience in retail, restaurant, or hospitality required.Valid driver's license and reliable transportation.Proficient in basic computer, math, and financial management.Fluent in spoken and written English.Schedule & Expectations:Open availability 7 days a week.On-call requirements: General Managers are required to be on-call 24/7 unless they have scheduled and approved Paid Time Off (PTO). On-call duties do not apply during approved PTO.Minimum work hours: A minimum of 50 hours per week is required.You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.