Care Coordinator

CARE COORDINATOR

ACCESS SERVICES

FULL TIME - NON EXEMPT

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive‘s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General Summary: Care Coordinator provides support to Thrive clients, in collaboration with the Access (Intake), Outreach or treatment teams throughout the agency, to alleviate mental health and/or substance use distress and eliminate access barriers to treatment and provide needed resources for all clients served. As the agency social determinants of health (SDOH) ambassador, the Care Coordinator works to eliminate the environmental factors that have a major impact on each client‘s health, well-being, and quality of life. These factors could include access to healthy food, physical activity opportunities, appropriate clothing, safe housing, heating/utility assistance, employment/education, childcare, and transportation. At Thrive, each client‘s physical health care and mental health are considered equally important for wellbeing and living a healthy lifestyle. The Care Coordinator is responsible for ensuring that each client receives the proper referrals and appointments for primary care, specialists, dentists and other healthcare providers as identified in the SDOH/needs assessment.

This position is primarily office based and has administrative responsibility for outreaching, coordinating and tracking follow up of client‘s access to these needed supports as part of their recovery plan for mental health and or substance use recovery. The care coordinator carries a caseload that enables consistently meeting CCBHC program requirements, collaborates with other Thrive providers and community providers as well as outside agencies; adheres to agency, state, federal, and licensing board guidelines regarding ethical practices, billing, and documentation.

Schedule: Mon-Fri, First Shift

Location: Warwick, RI

Salary: Starts $22 an hour/ depends on experience

Did you know... studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they‘ll be hired if they don‘t meet 100% of the qualifications? Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person. Please consider applying anyway.

Essential Responsibilities:

• In collaboration with the Access, Outreach or treatment teams, outreaches internal and external providers and specialists, community resources and other social service agencies to coordinate a client‘s physical health care needs, their SDOH needs and other barriers as identified in the SDOH/needs assessment. The Care Coordinator will continue to address each need identified, working in collaboration with the assigned case manager and can move between Thrive programs to meet the needs of each client.
• Tracks in the EHR when referrals are made, if appointments are kept, and if need is resolved. Troubleshoots when needs are not met and works to meet all needs identified in the SDOH/needs assessment.
• Assists Thrive case managers, benefits specialists and housing support specialists to provide client with support and guidance when completing necessary paperwork including registration forms, releases of information, screenings, providing necessary referrals and follow up, organizing transportation and other needs identified by the Access, Outreach or treatment teams.
• Assists clients with gathering necessary personal identifying information to complete paperwork or applications for resource eligibility.
• Enters all necessary information in the client record such as progress notes, billing information and data in a timely manner and in accordance with Thrive standards.
• Researches and stays updated on additional resources and supports available that will assist Thrive clients and shares new resources with colleagues.
• Through outreach and networking, establishes on-going relationships with community providers, agencies, resources, and advocacy groups to collaborate, build health equity and establish care coordination relationships that will benefit Thrive clients.
• Assist Case Manager with creating client education materials as identified.
• Carry and enliven a positive Thrive image consistent with Thrive‘s Guiding Principles and professional code of ethics.

Education, Experience and Competencies:

• High School diploma or GED required.
• Associate degree in psychology, social work or a human services related field or equivalent experience such as from taking classes to become a certified peer recovery specialist, community health worker or enrolled in a case management certification program, preferred.
• Minimum of one-year work experience in the behavioral health field or related social service field, preferred.
• Excellent oral and written communication and coordination skills.
• Must be detailed oriented and have a passion, patience and persistence to help others.
• Must be able to multitask and work independently.
• Experience with using a computer and familiarity with an electronic health record.

Certifications, Licenses Requirements:

• Valid driver‘s license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ+ Employer

Benefits:

• 3 weeks‘ vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0/month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary + Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 17.5 hours per week or more. Time-off balances are pro-rated for part-time employees. Insurance plans remain the same regardless of FT or PT benefit eligibility.

Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.