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Restaurant Manager

2 months ago

Montclair, United States The MC Hotel, Autograph Collection Full time

 

Restaurant Manager

Reports to Director of Food + Beverage; position is exempt.

 

WHO YOU ARE

You are excited and passionate about being a leader in the three-ring circus that is a restaurant. You pride yourself in controlling chaos; and are adept at making each guest in your restaurant feel like they are the only person in the room. While your mission is to provide an unmatched experience for your guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced and also high-pressure environment to execute what is needed in exceeding our guest’s expectations and demonstrating the Aparium difference. You are attentive, courteous, and efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration. You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor.

 

THE ROLE

The Restaurant Manager reports directly to the Director of Food + Beverage. It is critical the person in this position is tactical and strategic; if you only prefer to “see the forest” and not “plant the trees,” then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired.  We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.

 

As the Restaurant Manager, you will lead the Restaurant, Café, Bar, In-Room Dining Service F&B Teams to execute the daily breakfast, lunch, brunch and dinner services in our restaurants. The Restaurant Manager wears many different hats throughout the day – leading by example while spending much of your day engaging with your associates and guests before, during, and after services. We encourage our leaders to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive your department, while collaborating with the Culinary Team to execute your restaurant concept at a high level. As a leader within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed. The Restaurant Manager will maintain and execute the Standards of Service for the Restaurant, assuring success for the guest experience.

 

WHAT YOU WILL DO

  • Uphold and model the company’s principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality
  • Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Restaurant, Cafe, Bar, and In-Room Dining Service associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the Restaurant program; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities.
  • Ensure timely set-up of the dining room and adhere to food & beverage standards and guest requests through active communication with the Culinary Department. Responsible for maintaining a strong guest and VIP relationship and ensuring all requests are communicated to staff.
  • Review all reservations and cover count reports to determine appropriate staffing levels and station assignments. Work with the Culinary team to effectively communicate all requests.
  • Manage inventory, control breakage/loss reduction of China, glass and silver related to restaurant services. Inspect and oversee the cleanliness and maintenance of all restaurant space, public areas, and service areas.
  • Assists in other food & beverage departments as needed.
  • Maintain regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.


WHAT YOU WILL NEED

  • Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required.
  • Minimum of five (5) years’ experience in a leadership role in Restaurant or Food & Beverage management, hotel or restaurant opening experience is a plus.
  • Must be proficient in Word, Excel and other applicable computer systems.
  • Expert-level knowledge, or ability to obtain, in reservations systems such as OpenTable and Tock, as well as POS systems such as Micros, Silverware and Lightspeed
  • Expert-level knowledge, or ability to obtain, in reporting and inventory management tools 
  • Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
  • Ability to obtain and maintain Alcohol Awareness certification (TiPS) and Food Handlers Certification (ServSafe) within 30-days of hire.
  • Thorough understanding of all food & beverage items offered, including ingredients, methods of preparation and proper service to include In Room Dining standards. (IRD)
  • Expert knowledge of wines and spirits
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays.
  • Fluency in English both verbally and non-verbally
  • Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs.
  • Must be able to work in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possible for one hour or more.


WHO WE ARE

Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.

  

The MC Hotel is part of Marriott’s Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades. The 159 room, ground-up development opened in 2019. Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity.

 

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.