Portal Specialist

Portal Specialist / Remote Job Locations US-CO-ENGLEWOOD ID 2025-179030 Line of Business Amerita Position Type Full-Time Pay Min USD $20.00/Hr. Pay Max USD $28.00/Hr. Our Company Amerita Overview The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Amerita's intake workflow. This role ensures referral information is captured, entered, and communicated efficiently to downstream teams, ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita, improving communication, referral accuracy, and overall service levels across markets. Schedule: Monday - Friday8:30am - 5:30pm We Offer* Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts* Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance* 401(k) Retirement Plan with Employer Match* Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability* Employee Discounts* Tuition Reimbursement* Paid Time Off & Holidays Responsibilities Retrieves, reviews, and processes new referrals from assigned hospital portals in a timely mannerMonitors multiple portals concurrently to minimize missed or delayed referralsCreates initial ("skeleton") patient charts within CPR+ to facilitate quick downstream processingCommunicates within hospital and case-management portals as needed (market-dependent)Relays benefit investigation outcomes, authorization status, and estimated delivery timelines to referral sourcesCollaborates with internal teams including Intake, BI, Authorization, Pharmacy, and Nursing as neededSupports standardized turnaround times for referral processingIdentifies delays, missing documentation, or portal issues and escalate promptlyMaintains accurate, compliant documentation in CPR+ and related systemsSupervisory Responsibility: No Qualifications High school diploma or equivalent required; associate degree preferred.One (1) year of relevant experience in home infusion, specialty pharmacy, medical office, hospital liaison, or intake preferred.Experience working with electronic medical record (EMR) systems, intake systems, or case-management portals strongly preferred.CPR+ experience a plus.Strong attention to detail and accuracy in data entry.Ability to manage multiple screens, portals, and tasks simultaneously.Excellent written and electronic communication skills.Understanding of healthcare terminology, insurance benefits, and basic authorization concepts.Ability to work in a fast-paced environment and meet turnaround time expectations.Customer-service orientation when interacting with hospital case managers and internal teams.Proficiency in Microsoft Office and ability to quickly learn new technology platforms.Percentage of Travel: 0-25%**To perform this role will require frequently sitting, standing, walking, and typing on a keyboard with fingers, and occasionally bending, reaching, and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs** About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range USD $20.00 - $28.00 / Hour