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Support Technician II
4 months ago
Quardev is seeking a Support Technician II for an on-site contract role for our retail client based in Issaquah, WA. As a Support Technician II, you will provide tier I and II technical support for the entire organization from the warehouse to the corporate office. As a Support Technician II, you will work directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other employees. In this role, you will be at the forefront of ensuring that employees receive top-notch technical assistance. If you're passionate about technology, have a knack for problem-solving, and enjoy working collaboratively with IT experts, then we want you to join our team.
Responsibilities:
• Provide exceptional customer service while answering incoming calls/emails for IT-related support.
• Manage and track tickets in team and personal queue.
• Clearly document issue description, troubleshooting steps, and resolution details in each support ticket.
• Perform hardware imaging, deployment, maintenance, and tracking.
• Remotely troubleshoot and quickly diagnose issues.
• Assist with meeting room AV setup and instruction.
• Perform desk-side support and IT equipment moves as necessary.
• Complete various project-related duties as assigned.
• Stay current with system information, changes, and updates.
• Occasional after-hours and weekend work may be required.
Qualifications:
• 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training.
• IT certifications (A+, Net+, CCENT, Microsoft certs) preferred.
• Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite.
• Knowledge of PC and Apple devices and peripherals.
• Excellent verbal and written communication skills.
• Excellent customer service skills, as well as knowledge of proper phone usage and etiquette.
• Ability to work well under pressure.
• Ability to complete tasks in a thorough and timely manner.
• Ability to thrive in a dynamic, constantly changing environment.
• Ability and energy to work on multiple concurrent projects and switch focus as necessary.
• A positive attitude is essential.
Please note that this position is not eligible for C2C, visa sponsorship, or transfer.
Compensation: Starts at $26.00/hour, DOE.
Note: This role is on-site.
Thank you for considering Quardev. When you join the Quardev consulting team, you join a team of industry veterans with a combined experience of over 30 years who are dedicated to creating a positive work environment that attracts and retains consultants through a combination of employee satisfaction, working conditions, and company culture. Team members enjoy W-2 employment benefits, competitive salary, birthday off paid; affordable health, vision, and dental insurance; and 401K. We pride ourselves on being a great place to work and strive to ensure our team members enjoy coming to work each day.
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The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Quardev is an equal opportunity employer committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Applicants with disabilities who require assistance or accommodation should contact the nearest Quardev location directly for assistance. This can be identified at:
No 3rd party recruiters, please.
