Client Director

3 days ago

Bowling Green, United States ServiceNow Full time

Client Director - Healthcare (Strategic Provider) - KYIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionYou will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.What you get to do in this role:Provide strategic leadership to clientsBe the relationship manager between customers and ServiceNowWork with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomesManage all Executive relationships between ServiceNow and assigned clientsOversee worldwide development of assigned accounts, including development and deployment of worldwide resourcesBuild trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO levelDevelop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceAchieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional ServicesQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.7+ years of experience in client management, and aligning account strategies to revenue opportunities2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship managementPrevious sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)Experience achieving sales targetsExperience leading virtual or matrixed teamsAbility to understand broad, macro-level business IT needs for a prospective clientTravel up to 50% (depending on geography/region)

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