Manager - Clinical Applications Support - Ancillary Systems

4 weeks ago

Lakeland, United States Lakeland Regional Health-Florida Full time

Position Information

Work Type: Active - Benefit Eligible and Accrues Time Off

Exempt: Yes

Work Schedule: M-F with Call Rotation Onsite/Hybrid

Location: 210 Office Building, US:FL: Lakeland

Position Summary

Summary:

This position is responsible for providing leadership to the IS department and for management of its human, material and financial resources. Serves as a member of the Information Management Leadership team. Plans, directs, and manages the overall operations of the Applications Team. Manager is also responsible for talent recruitment, growth and retention. In collaboration with other IS Managers, has the responsibility for twenty four hour oversight to ensure the quality and cost effective delivery of Information Services. Manager reports to the Director of Information Solutions.

Position Details


Detailed responsibilities:

* Manager Capabilities

- Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.

- Coaches team leaders, direct reports and team members to create a productive work environment.

- Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.

- Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.

- Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.

- Serves as a mentor for a healthy and safe culture to advance system, department and service experience.


* People At The Heart Of All We Do

- Fosters an inclusive and engaged environment through teamwork and collaboration.

- Ensures patients and families have the best possible experiences across the continuum of care.

- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.


* Safety And Performance Improvement

- Behaves in a mindful manner focused on self, patient, visitor, and team safety.

- Demonstrates accountability and commitment to quality work.

- Participates actively in process improvement and adoption of standard work.


* Stewardship

- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.

- Knows and adheres to organizational and department policies and procedures.


* Standard Work Duties: Manager - Clinical Applications Support

- Works collaboratively within a leadership team to achieve division and organizational goals and objectives by managing human, material and financial resources.

- Manages resources involved in all aspects of information systems analysis, planning, design, development, testing, and implementation

- Participates in strategic and tactical planning related to clinical applications and recommends solutions based on industry trends and understanding of the organization's workflows and needs.

- Develops systems and metrics to monitor and improve departmental performance.

- Coordinates the development and adherence to IT processes and security.

- Provides direct oversight to projects to ensure quality, maintainability and timely delivery of the solution.

Qualifications & Experience


Education:

Essential:

* Bachelor Degree


Nonessential:

* Master Degree

Education equivalent experience:

Essential:

* Business, Information Management or Computer Science

Other information:

Certifications Essential: At least one certification related to IT management frameworks such as Six Sigma, ITIL, PMI, COBIT, CMMI and/or technical certifications such as MCSE, CISSP, etc.


Certifications Preferred: Healthcare related certifications such as CPHIMS

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