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Retail Cosmetics Sales Counter Manager
4 weeks ago
Counter Manager In Macy's Cosmetics DepartmentBe part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.Job OverviewAs a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.What We Can Offer YouJoin a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceAccess the full menu of benefits offerings here.What You Will DoInspire teamwork to reach sales goals and elevate the customer experienceCreate lasting connections with customers who are passionate about cosmetics, beauty, and fragranceReview and analyze business performance of daily, weekly, monthly, seasonal, and annual sales resultsDevelop and implement business driving events to achieve department goalsSupervise proper presentation, organization, storing, and replenishment of stockSell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goalsMeet and exceed your own and the company's sales goalsWork well with vendors to get the best business outcomesManage vendor events and promotions, including scheduling and executionMaintain compliance with all hygiene standardsFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesSkills You Will NeedLeadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience.Who You AreAble to coach and provide feedback to Beauty Advisors to exceed daily goalsPossess a passion and a business-minded attitude to succeed in a performance-based settingAble to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environmentEnthusiasm for the beauty industry and the skills to provide outstanding customer careStrong organizational skills to manage multiple tasks at once while maintaining superior resultsFlexible and able to use sound judgment in ambiguous situationsFlexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality3 to 5 years of relevant work experienceEssential Physical Requirements You Will PerformThis position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, stooping, and color vision.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsAbout UsThis is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply Today This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
