Professional Services Specialist

2 months ago


New York, United States Visitt Full time

Visitt is seeking a highly skilled and organized Professional Services Specialist to join our growing team. The Professional Services Specialist will be the first to interact with the client in the post-sale phase, and interact with Visitt’s clients throughout their Visitt lifecycle. The ideal candidate must understand Microsoft Excel and its advanced functions, project management and implementation experience, and problem-solving skills.


What you will be doing:

  • Interact and engage with Visitt customers
  • Implement new Visitt accounts
  • Maintain and update existing accounts
  • Track and monitor implementation processes
  • Analyze data and provide insights to support decision making
  • Communicate project status and results to team members and stakeholders
  • Identify and troubleshoot any issues that may arise during implementation
  • Deliver high-quality customer support to customers through various channels, such as phone, email, and chat
  • Collaborate with cross-functional teams to ensure customer issues are resolved in a timely and professional manner
  • Conducting training sessions, where you will walk customers through using our product, answer their questions, and provide guidance on best practices
  • Analyze customer feedback and provide insights to the product team to improve the product


Qualifications:

  • Strong project management and organizational skills
  • Excellent communication and interpersonal skills in English
  • Ability to work independently and as part of a team
  • Ability to prioritize tasks and manage multiple projects simultaneously
  • Attention to detail and accuracy in work
  • Knowledge of Microsoft Excel


Nice to have:

  • Proven experience as a Professional Services Specialist or similar role
  • Real estate operations experience


Compensation:

  • Annually base salary of $55K - 60K
  • Health insurance
  • 401K Match
  • Health Savings account



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