Customer Service Lead
2 weeks ago
Summary: The Customer Service Lead - Customer Channels will manage and optimize the specific customer channels such as distribution customers or OEM and align with case management functions, ensuring seamless service delivery and customer satisfaction. This role involves working tightly with the customer service team, assigning and resolving complex cases, and collaborating with various departments.
Levels and Responsibilities:
• Responsibilities:
o Work with various levels of customer service representatives to enhance customer experience
o Oversee distribution or OEM customers, independently handle Salesforce case management and suggest or improve on customer service offerings
o Resolve escalated customer complaints and issues.
o Suggest and implement process improvements to enhance efficiency.
o Analyze and report on customer service metrics.
o Work in collaboration with inside sales, sales function and Customer Service Manager
o Potential for direct reports
• Qualifications:
o 3-5 years of experience in customer service.
o Strong communication and interpersonal skills.
o Basic proficiency in Salesforce case management and CRM software.Learn More
-
Customer Service Lead
1 month ago
Reading, United States AMMEGA Full timeSummary: The Customer Service Lead - Customer Channels will manage and optimize the specific customer channels such as distribution customers or OEM and align with case management functions, ensuring seamless service delivery and customer satisfaction. This role involves working tightly with the customer service team, assigning and resolving complex cases,...
-
Customer Service Lead
4 weeks ago
Reading, United States AMMEGA Full timeJob Description Summary: The Customer Service Lead - Customer Channels will manage and optimize the specific customer channels such as distribution customers or OEM and align with case management functions, ensuring seamless service delivery and customer satisfaction. This role involves working tightly with the customer service team, assigning and resolving...
-
Customer Service Lead
7 days ago
Reading, United States Ammega Full timeJob DescriptionSummary: The Customer Service Lead - Customer Channels will manage and optimize the specific customer channels such as distribution customers or OEM and align with case management functions, ensuring seamless service delivery and customer satisfaction. This role involves working tightly with the customer service team, assigning and resolving...
-
Customer Service Lead
4 weeks ago
Reading, United States AMMEGA Full timeThe Customer Service Lead – Customer Channels will manage and optimize the specific customer channels such as distribution customers or OEM and align with case management functions, ensuring seamless service delivery and customer satisfaction. This role involves working tightly with the customer service team, assigning and resolving complex cases, and...
-
Customer Service Lead
4 weeks ago
Reading, United States AMMEGA Full timeSummary: The Customer Service Lead - Customer Channels will manage and optimize the specific customer channels such as distribution customers or OEM and align with case management functions, ensuring seamless service delivery and customer satisfaction. This role involves working tightly with the customer service team, assigning and resolving complex cases,...
-
Customer Service Lead Expert
3 weeks ago
Reading, Pennsylvania, United States AMMEGA Full timeAt AMMEGA, we are looking for a highly skilled Customer Service Lead Expert to manage and optimize customer channels. This role involves working closely with the customer service team, assigning and resolving complex cases, and collaborating with various departments.Key Responsibilities:Work with various levels of customer service representatives to enhance...
-
Customer Service Manager
2 weeks ago
Reading, Pennsylvania, United States Rite Aid Full timeJob OverviewRite Aid is a leading health and wellness retailer seeking a highly skilled Customer Service Manager to oversee daily store operations. The ideal candidate will possess excellent leadership skills, customer service expertise, and the ability to optimize processes for maximum efficiency.Key Responsibilities:* Supervise and assist Store Associates...
-
Customer Service Coordinator
4 days ago
Reading, Pennsylvania, United States Penske Full timePenske is a leading logistics company that offers exciting career opportunities. As a Sales and Customer Interaction Representative at Penske, you'll play a vital role in providing exceptional customer service and driving sales growth.About the RoleAs a key member of our Corporate Sales Center team, you will handle incoming sales and customer service calls,...
-
Customer Service Representative
7 days ago
Reading, United States Annuity Health Full timeJob Type Full-timeDescriptionThe Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect on account...
-
Customer Service Representative
2 weeks ago
Reading, United States Annuity Health Full timeJob Type Full-timeDescriptionThe Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect on account...
-
Customer Service Representative Position
2 weeks ago
Reading, Pennsylvania, United States Allstate Insurance Agency - Lorgia Cicmansky Full timeCompany OverviewAllstate Insurance Agency - Lorgia Cicmansky is a leading provider of insurance services, committed to protecting people from life's uncertainties.Estimated Salary RangeThe estimated annual salary for this position is $40,000-$60,000, depending on experience and qualifications.Job DescriptionThis role involves providing exceptional customer...
-
Technical Lead for Quality Services
4 days ago
Reading, Pennsylvania, United States Eliassen Group Full timeAbout the RoleWe are seeking a skilled Technical Testing Lead to join our team. As a key member, you will lead test coordination across multiple teams and business units, ensuring the delivery of high-quality services.ResponsibilitiesServe as an interface between developers and project managers.Coordinate cross-functional team activities.Maintain strong...
-
Lead Service Associate
4 weeks ago
Reading, United States Rite Aid Full timeRite Aid Corp. - 4810 Penn Avenue [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...
-
Customer Service Representative
3 days ago
Reading, Pennsylvania, United States GP Mobile Full timeKey ResponsibilitiesAs a Customer Service Representative at GP Mobile, you'll be the face of our brand, interacting with customers on a daily basis to provide personalized support and solutions. Your responsibilities will include:Providing exceptional customer service and resolving customer complaints in a timely and professional manner.Selling wireless...
-
Automotive Service BDC Team Lead
2 weeks ago
Reading, Pennsylvania, United States Route 128 Honda Full timeAbout the RoleThe Service BDC Team Lead at Route 128 Honda plays a pivotal part in managing and coordinating the Business Development Center (BDC) for the Honda service department. This position demands exceptional customer service skills, strong organizational abilities, and a deep understanding of the automotive industry.
-
Customer Service Representative
2 weeks ago
Reading, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a dedicated Customer Service Representative based in Reading, Pennsylvania. This role offers a contract to permanent employment opportunity in the customer service industry. The successful candidate will act as a vital link between our clients, managing their accounts, and addressing their inquiries professionally...
-
Customer Service Representative
3 weeks ago
Reading, Pennsylvania, United States Clark Associates Companies Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Clark Associates Companies.About the RoleThis is a customer-facing position responsible for delivering exceptional service and building strong relationships with our customers. The ideal candidate will possess excellent communication skills, a positive attitude,...
-
Customer Service Representative
6 months ago
Reading, United States DS Smith Full timeCustomer Service Representative The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people...
-
Customer Service Representative
3 days ago
Reading, Pennsylvania, United States Seidel Hyundai Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Seidel Hyundai. As a key member of our Service Department, you will be responsible for providing exceptional customer service, handling incoming calls, and managing service records.The ideal candidate will have excellent communication skills, the ability to multitask, and a...
-
Customer Service Ambassador
4 days ago
Reading, Pennsylvania, United States Student Transportation of America Full timeJob OverviewWe are seeking a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team at Student Transportation of America. As a key member of our customer service department, you will play a vital role in ensuring the highest level of satisfaction for our clients and stakeholders.The ideal candidate will possess exceptional communication skills, with the...