Workforce Management Professional 2

Workforce Management Professional 2Become a part of our caring community and help us put health first. The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. They are a vital contributor to Humana's Workforce Management team, supporting the Clinical Intake and Support Medicare Inpatient segment. This role is responsible for executing scheduling, timekeeping, attendance line management, and absence administration, with a strong emphasis on accuracy, compliance, and service delivery.Use your skills to make an impactKey Responsibilities:Administers daily workforce processes including staff scheduling, timekeeping, attendance line, and absence management to ensure operational continuity.Assesses organizational staffing needs, identifies requirements, and recommends effective solutions to meet workforce objectives aligned with enterprise strategic planning.Provides thorough analysis of talent and staffing needs, leveraging data to inform decision-making and support optimal resource allocation.Demonstrates a comprehensive understanding of departmental, segment, and organizational strategies, as well as operating objectives and their interconnections with related business areas.Applies strong soft skills and effective communication in collaboration with leadership and back-office teams, promoting a positive and productive work environment.Exercises sound judgment in determining appropriate work methods, including the ability to resolve issues in ambiguous situations with minimal supervision.Adheres to established guidelines and procedures, while seeking guidance as needed to ensure compliance with organizational standards and regulatory requirements.Maintains professionalism and confidentiality in all workforce management activities.Required Qualifications:2 years or more of Workforce Management experienceKnowledge & experience with a WFO software such as Verint and GenesysAbility to work Eastern Standard TimeComprehensive knowledge of Microsoft products such as OneDrive, Excel and PowerPointDemonstrated ability to articulate ideas effectively in both written and oral formsStrong analysis, critical thinking, and analytical problem-solving skillsAbility to handle multiple tasks and deadlines with attention to detailMust be passionate about contributing to an organization focused on continuously improving consumer experiencesProven ability to work effectively with leadership and cross-functional teams in a back-office environment.Preferred Qualifications:Bachelor's degreeMedicare and/or Medicaid experienceTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours 40Pay Range $59,300 - $80,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 12-08-2025Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.