Sr Genesys Developer

1 day ago

Anthony, United States Intelq Full time

Sr. Genesys Developer

Remote

Client: Fractal
Duration: 1 year
Rate: $6062/hr on C2C

Job Overview:

Key Responsibilities:

Solution Design and Implementation:

  • Lead the design and implementation of Genesys solutions (e.g. Genesys Cloud Genesys Engage) tailored to client requirements.
  • Conduct comprehensive needs assessments and translate business requirements into technical specifications.
  • Develop and execute project plans ensuring timely and withinbudget delivery.

Consulting and Advisory:

  • Provide expert advice on best practices for optimizing contact center operations and customer experience using Genesys platforms.
  • Conduct workshops and training sessions for clients to enhance their understanding and utilization of Genesys solutions.
  • Identify opportunities for process improvements and propose innovative solutions to enhance client outcomes.

Project Management:

  • Oversee and manage multiple projects simultaneously ensuring adherence to project timelines and milestones.
  • Collaborate with crossfunctional teams including developers system administrators and business analysts to ensure successful project .
  • Handle escalations and resolve complex issues that arise during the project lifecycle.

Technical Expertise:

  • Demonstrate advanced proficiency in Genesys products and technologies including configuration integration and customization.
  • Stay current with the latest Genesys updates features and industry trends to provide informed recommendations and solutions.
  • Troubleshoot and resolve technical issues providing root cause analysis and longterm solutions.

Client Relationship Management:

  • Build and maintain strong relationships with clients acting as a trusted advisor and primary point of contact.
  • Gather feedback and assess client satisfaction to ensure high levels of service and continuous improvement.
  • Prepare and present detailed reports and recommendations to clients and senior management.

Mentorship and Leadership:

  • Mentor junior consultants and team members providing guidance and support to enhance their skills and career development.
  • Contribute to the development of best practices methodologies and documentation for Genesys consulting services.

Qualifications:

  • Education: Bachelors degree in Computer Science Information Technology Business or a related field. A Masters degree or relevant certifications (e.g. Genesys Certified Professional) is preferred.
  • Experience: Minimum of 10 years of experience in consulting designing and implementing Genesys solutions.
  • Technical Skills:
    • Expertise in Genesys Cloud Genesys Engage and other Genesys products.
    • Strong understanding of contact center operations CRM systems and related technologies.
    • Proficiency in scripting languages API integrations and database management.
  • Project Management: Proven experience in managing complex projects and leading crossfunctional teams.

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