Operational Strategy Analyst

4 weeks ago


Deerfield, United States The Judge Group Full time

Our Client is currently seeking an Operations Strategy Analyst


This is a hybrid positions in the northern suburbs of Chicago, IL.

W2 Only No C2C


Description

  • Responsible for implementing strategies and systems improvements to support business operations.
  • Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues.
  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
  • Implement strategies and systems improvements to support business operations.
  • Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.
  • Assess root causes and solutions for issues that arise.
  • Ensure operational readiness for all implementations, technology, and process changes.
  • Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
  • Document processes and process flows.
  • Drive the development and enhancement of reporting metrics.


Qualifications

  • Banking operations Experience
  • Reg E disputes and recovery operations



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