Parts Manager

4 weeks ago


Los Angeles, United States Wide Effect Talent Solutions Full time

Job Title: Parts Manager

Location: Louisiana

Salary: Call for Details

Industry: Maritime

Employment Type: Direct Hire

Duties & Responsibilities:


  • Develop and orchestrate a sales process focused on fostering customer loyalty and generating referrals, going beyond mere parts sales.
  • Supervise the end-to-end customer order process, guaranteeing a seamless journey from purchase to delivery.
  • Effectively handle customer requests and address complaints, transforming challenges into growth opportunities.
  • Provide guidance to the Parts Team, encouraging customers to engage with our online portal.
  • Monitor and assess customer satisfaction levels, implementing adjustments to consistently exceed expectations.
  • Manage and conduct perpetual (cycle count) physical inventory checks to maintain the accuracy of our parts supply.
  • Oversee shipping and receiving operations to ensure the continuous and smooth flow of our operations.
  • Facilitate the efficient processing of daily parts paperwork.
  • Inspire and elevate the performance of our Parts and Warehouse teams through coaching and motivation.
  • Identify and implement training initiatives to ensure in-depth product knowledge within the Parts Team and deliver an exceptional customer experience.

Requirements:


  • Over 5 years of experience in parts sales and management.
  • Demonstrated proficiency in leadership and team-building.
  • High-energy individual with a positive attitude and a robust work ethic.
  • Proactively tackles complex issues, navigates challenges, and implements changes to fortify organizational strength.
  • Embraces a strong customer service mindset.
  • Exhibits excellent organizational skills.
  • Possesses well-developed interpersonal skills.



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