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PC Technician

2 months ago

Carson City, United States Apex Systems Full time

*This position is fully on-site in Carson City, NV.


Job Summary:

As a Level 2 PC Tech Support Specialist, you will provide advanced technical support to our customers, focusing on hardware, software, and network-related issues. You will leverage your expertise in various IT certifications and hands-on experience to diagnose problems, implement solutions, and ensure a high level of client satisfaction.


Key Responsibilities:

• Provide Level 2 technical support for desktop and laptop hardware, software, and peripheral devices.

• Troubleshoot and resolve complex issues related to our internal operating systems, including installation, configuration, and maintenance.

• Perform network diagnostics and troubleshooting.

• Ensure security compliance by implementing and maintaining security measures in line with company policies.

• Assist with setting up and configuring audio-visual equipment for meetings and presentations would be a plus.

• Collaborate with Level 1 support to resolve escalated issues and provide guidance on more complex technical problems.

• Document all support activities, resolutions, and updates in the ticketing system.

• Stay current with new technologies, trends, and best practices in IT support.


Qualifications:

• Minimum of 2 years of experience in IT support or a similar role.

• CompTIA A+ certification preferred.

• CompTIA Network+ certification preferred.

• CompTIA Security+ certification preferred.

• Some experience with Windows operating systems, including Windows 10 and 11.

• Familiarity with Active Directory, Group Policy, and other Windows-based network services.

• Basic understanding of TCP/IP networking and network troubleshooting.

• Experience with audio-visual equipment and technologies is a plus.

• Excellent problem-solving skills and the ability to work independently.

• Strong communication skills, both written and verbal.

• Ability to work in a fast-paced, dynamic environment with minimal supervision.

• Experience in customer facing roles is required, candidates will need the strong ability to speak with internal leadership as well as customers.