Quality Assurance Specialist
3 weeks ago
Quality Assurance SpecialistMV Transportation is seeking a Quality Assurance Specialist to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, and be thoroughly familiar with Americans with Disabilities Act (ADA).Job Responsibilities:Accurately document information received from customers in the customer service software provided.Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.Manage proper reporting and correspondence for Customer complaints.Ability to clearly, accurately and respectfully respond to customer questions regarding all policies and procedures, including the fare system.Process all customer complaints to include investigation, validity determination, and timely response as described in Customer Service policy.Other duties as assigned.Talent Requirements:High School diploma.Must have a minimum of one (1) years' experience in customer service environment.Excellent speaking, writing, and organization skills.Ability to communicate effectively at all levels.General knowledge of windows-based computer operating systems.Knowledge of service area.Possess expertise in using Trapeze Software and other technology tools supporting the customer service function.Flexible availability (overtime may be required when necessary).MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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Quality Control and Quality Assurance Specialist
4 weeks ago
San Antonio, United States San Antonio Staffing Full timeQuality Control and Assurance SpecialistAkima Global Logistics (AGL) is looking for a Quality Control and Assurance Specialist to work in San Antonio, TX. To join our team of outstanding professionals, apply today! This position is contingent upon contract award.Responsibilities shall include but are not limited to:Supports the development and implementation...
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San Antonio, United States NANA Regional Corporation Full timeAGL is looking for a Quality Contril and Assurance Specialist to work in San Antonio, TX. To join our team of outstanding professionals, apply today! This position is contingent upon contract award. **Responsibilities** + Shall include but are not limited to: Supports the development and implementation of QC methodologies to ensure compliance with QA...
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Quality Assurance Specialist
3 weeks ago
San Jose, United States Recooty Full timeJob Brief We are looking for aQuality Assurance Specialistto join our team and oversee the quality of all products and services that our organization produces. Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services. Ultimately, you will work...
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Bilingual Customer Quality Assurance Specialist
2 weeks ago
San Antonio, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services!The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages....
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San Antonio, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services!The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish...
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Bilingual Customer Quality Assurance Specialist
2 weeks ago
San Antonio, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services!Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases,...
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San Antonio, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services!Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions...
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Bilingual Customer Quality Assurance Specialist
2 weeks ago
San Antonio, TX, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services! The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages....
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Bilingual Customer Quality Assurance Specialist
2 weeks ago
San Antonio, TX, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services! The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages....
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Bilingual Customer Quality Assurance Specialist
2 weeks ago
San Antonio, TX, United States Dunhill Professional Search & Government Solutions Full timeThis position is to support the Centers for Medicare & Medicaid Services! Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases,...
