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Service Manager

3 months ago

Columbus, United States MH Equipment Company Full time

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment


Job Responsibilities:

  • Direct supervision and development of all shop and field technicians as well as the service department office staff.
  • P&L responsibilities for the service department growth and profitability.
  • Interview, hire, train and participate in the education of shop and field technicians.
  • Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer.
  • Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
  • Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace.
  • Supervise the preparation and pre-delivery of new equipment.
  • Close work orders within 48 hours of completion.
  • Responsible for the supervision of warranty administration.
  • Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
  • Resolve customer complaints and billing problems.
  • Interface with other departments.
  • Follow-up on past due accounts and assist with service-related situations.
  • Establish and follow policies and procedures with a special emphasis on safety related issues.
  • Coordinate with rental management on PMs and maintenance of rental units.
  • Oversee repairs on rental trucks.
  • Ensure on-time delivery of rentals units to customers.
  • Interface as needed with factory service representatives.
  • Perform other duties and special assignments as assigned.


Job Requirements:

  • Strong management abilities.
  • Ability to organize and prioritize.
  • Computer skills or ability to learn.
  • Service experience.
  • Good oral and written communications skills.
  • Confidentiality.
  • Valid driver’s license and proof of insurance.
  • Regular and prompt attendance.
  • Present a professional image in personal appearance, dress, and preparation.


Working Conditions: Employee is expected to work basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position - which could include weekend coverage.


Benefits:

  • Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more
  • Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
  • Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
  • Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
  • Company Support: Continuous training, safe working environment.


MH Equipment is proud to be an Equal Opportunity Employer