Retention Specialist

2 weeks ago

Las Vegas, United States Insight Global Full time

Basic Qualifications

• 2+ years prior Customer Service Experience • 2+ years prior Sales or Customer Retention Experience • Prior exposure and confidence in working with upper level management on a regular basis • Strong interpersonal and communication skills with the ability to empathize with customers and resolve issues effectively.• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork • Strong familiarity with online shopping and research • Ability to successfully complete pre-employment assessment and criminal background check • Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet • High School Diploma or equivalent

Preferred Qualifications

• College degree

• 3+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)


Job Description: We are seeking a highly motivated and results-driven Customer Retention Specialist to join our dynamic team. As a Customer Retention Specialist, you will play a pivotal role in ensuring customer satisfaction and loyalty by implementing strategies to retain existing clients. Your primary focus will be on understanding customer needs, addressing concerns, and fostering strong relationships to encourage repeat business. The ideal Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.

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