Design Thinking Strategist III

2 weeks ago

Charlotte, United States US Tech Solutions Full time

Duration: 12+ Months with possible extension

Job Description:

  • In this role, you will serve as a human-centered design leader, helping product teams discover new possibilities and deliver products employees love.
  • This leader has a deep empathy for users, while also understanding business and technology, in order to help your team solve problems creatively and holistically.
  • Using systems thinking, you will help your business partners envision strategies that leverage context, insights and trends to find new solutions to old problems.
  • Through your creative partnership with a product team you will ensure clear problem framing, help your teams dream big and deliver on their dreams; design experiments to drive a build/test/learn iterations; and deliver great end-to-end product experiences.
  • You will sit at the portfolio level to help your business partners align behind a vision and integrate a portfolio of products to deliver on that vision.

You will work with talented UX/UI designers to ensure the design aligns with user research findings and follows UX best practices. Through your coaching, consulting, and thought leadership, you will help your product team learn human-centered design practices so they understand how design contributes to successful products and can carry forward human-centered design approaches to solve other business problems. You will support the design community through your thought leadership, engagement, and peer mentoring.

In this role, you will:

1. Serve as primary design consultant and creative strategy leader, serving as central point-of-contact for a creative team, product partners, and decision-makers

2. Create human-centered designs by gathering customer needs, designing graphic elements, and building delightful user experiences

3. Engage a design team in collaborative development of employee experiences across multiple touchpoints

4. Demonstrate expertise in user research and develop ideas and strategies for all touchpoints (e.g., print, digital, multimedia, etc.) to create holistic end-to-end experiences

5. Be comfortable and proven in the following:

a. Understanding users - Discovering needs and perceiving emerging user behaviours.

b. Understanding business - Helping our clients find new opportunities.

c. Understanding technology - knowledgeable and curious about new technologies and being able to see them from fresh and user-oriented perspective.

d. Hands-on research expertise – Designing and executing ethnographic and other qualitative methods to quantitative research methods.

e. Product development - Identifying and delivering on growth opportunities and bringing products or services to market.

f. Ability to learn design systems.

6. Be accountable for overall implementation of user experience for assigned Business Unit

7. Cultivate knowledge of all Lighthouse programs, businesses, and offerings. Understand design at and the industry, including both new- and existing-media delivery channels. Understand and comply with standards.

8. Demonstrate the ability to effectively manage design efforts across several highly complex products with multiple stakeholders simultaneously.

9. Lead and/or participate in special projects and perform other duties as assigned.

Tactical Responsibilities:

1. Lead problem framing to ensure problems are effectively articulated and prioritized.

2. Create strategy, execute, and synthesize research to inform business strategy and drive decisions based on user research insights

3. Sit at the portfolio level to help your business partners craft strategic vision. Partner with business to test business ideas in order to reduce risk.

4. Ensure consistent experience across products, including user research efforts and interaction design. Ensure a consistent experience across a portfolio that follows brand guidelines and best UX practices.

5. Assist with determining scope, as well as validating assumptions made when identifying solutions.

6. Coordinate with designers at the product level (if available) on execution of product vision to ensure we build products users love.

We are looking for a well-rounded candidate that is strong with a few of these skills and methodologies, and capable in others:

1. Design Thinking

2. Innovation Workshops

3. User Research

4. Quantitative and Qualitative Research and Analysis

5. User Experience Design

6. Interaction Design

7. Information Architecture

8. Visual Design

9. Service Design

10. Prototyping (various levels of fidelity)

Required Education:

Business, Marketing, Design Management, Industrial Design, or similar field of study.

Type of Education: Bachelors required; Masters preferred.

Min Related Experience Desired: 6+ years

Design Strategist Details:

Immediate needs are to support the following:

• Growing portfolio of products to help us manage IT as a business

• Streamlined tool to manage high level goals and strategy

• Evaluating the next best value for our Nuclear Business Unit

• Expanding the features of our portfolio management tool through user research

• Do consider - our needs change all the time, so we need people who are hungry learners who are curious about all kinds of tough problems

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

Recruiter Details:

Name: Sudatta

Email: sudatta@ustechsolutionsinc.com

Internal Id: 24-08269

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