(USA) Senior Manager, Technology Operations

Senior Manager, Technology OperationsThe Staff, Technology Operations is a customer-obsessed leader responsible for driving initiatives that enhance customer experience and self-service capabilities across Walmart's digital and store platforms. This exciting opportunity will lead high-impact projects focused on minimizing customer effort, enabling empowering experiences, and improving operational efficiency. The role will work primarily with cross-functional teams including Product Management, UX, Engineering, and Business Operations to deliver data-driven solutions that reduce friction for millions of customers.The role is based full-time in Bentonville, Arkansas (in-office, 5 days per week) and reports to the Director of Recipient Experience within the Walmart eCommerce Digital Fulfillment Transformation organization.You'll Sweep Us Off Our Feet IfYou have 5+ years of experience in business or product operations, strategy, or process improvementYou are passionate about understanding customer pain points and championing customer-first solutionsYou possess strong analytical and communication skills, with the ability to turn data into actionable insightsYou have proven success leading complex, cross-functional projects in dynamic environmentsYou are a self-starter who thrives in ambiguity and enjoys driving continuous improvementYou bring experience in eCommerce, retail operations, or customer experience strategyYou'll Make An Impact ByIdentifying and Prioritizing Projects: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experienceBenefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarkingRoadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, or canceling & editing ordersCollaboration: Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experienceResults and Accountability: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savingsBenefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.Minimum Qualifications...Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area. Option 2: 7 years' experience in project management, program management, program operations, or related area. 2 years' supervisory experience.Preferred Qualifications...Masters degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.