Technical Information Specialists
5 days ago
Ivyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a helpdesk ticket to record the inquiry details, provide a resolution for the inquiry, assign the solution code, and track the ticket through resolution. Additionally, the TIS will perform review and analysis of inquiries and calls, perform quality control and quality assurance tasks, escalate complex issues to senior staff or supervisor, and bring them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries or problems. The successful candidate will work as part of a team and be required to manage workload volumes independently. Duties and Responsibilities: Handle phone calls and emails from internal and external stakeholders and the public Respond to and diagnose inquiry/problem through discussion with stakeholders Ensure timely processing and ticket creation, to include issue recognition, research, isolation, resolution, and follow-up and/or escalation as needed Provide support to stakeholders on a variety of issues Continually develop understanding of new regulatory policies, solution codes, resolution steps, and familiarity with the ticketing/telephony system Possess and apply a comprehensive knowledge across key tasks Resolve complex issues and escalate issues that require subject matter expertise to appropriate team and POCs. Perform work in accordance with processes and procedures and contribute to process improvement activities Track issues through resolution, gather statistics, and compile reports Conduct research to resolve pending issues and obtain missing information Perform coding and data entry Requirements The qualified candidate must: Have the ability to support stakeholders on a variety of issues exhibiting excellent customer service skills Have excellent verbal and written communication skills Have excellent analytical skills Ability to identify, research, and resolve technical problems Ability to respond to telephone calls and email requests for regulatory-related matters Ability to use computer applications and office equipment such as Microsoft Office, copiers/scanners, fax machines, phones and ticketing systems Comply with helpdesk and government agency policies and procedures Document, track, and monitor the issue to ensure timely resolution Ability to complete assignments independently and assist others with their assignments when needed Essential Education/Certification/Clearance: Must have a minimum of a High School Diploma or equivalent. Three (3) years of relevant experience working in an office environment with a records management background. Prior call center or helpdesk experience preferred and considered a plus. Security clearance - current or ability to obtain public trust clearance (Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map: ()). Benefits Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.
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Technical Information Specialists
6 days ago
College Park, United States Ivyhill Technologies Full timeTechnical Information SpecialistIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a...
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Technical Information Specialists
2 weeks ago
College Park, MD, United States Ivyhill Technologies Full timeIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a...
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Technical Information Specialists
2 days ago
College Park, MD, United States Ivyhill Technologies Full timeIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a...
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Information Technology Support Specialist
3 weeks ago
College Station, United States The Virtual Bench Full timeThis range is provided by The Virtual Bench. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $70,000.00/yr - $90,000.00/yr Our client is located in College Station, TX and looking to add an IT Support Technician to their team on a contract to hire basis. As an IT Support Specialist, this role...
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Technical Assistance Specialist-1
3 weeks ago
College Park, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
1 week ago
College Park, MD, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
4 days ago
College Park, MD, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
1 week ago
College Park, MD, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
2 weeks ago
College Park, United States Umcp Full timeJob Title The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of education, work, family, and community life. CTCI is...
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Technical Assistance Specialist-1
2 days ago
College Park, United States Umcp Full timeJob Title The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of education, work, family, and community life. CTCI is...
