Technical Information Specialists
6 days ago
Technical Information SpecialistIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a helpdesk ticket to record the inquiry details, provide a resolution for the inquiry, assign the solution code, and track the ticket through resolution.Additionally, the TIS will perform review and analysis of inquiries and calls, perform quality control and quality assurance tasks, escalate complex issues to senior staff or supervisor, and bring them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving stakeholder inquiries or problems. The successful candidate will work as part of a team and be required to manage workload volumes independently.Duties and Responsibilities:Handle phone calls and emails from internal and external stakeholders and the publicRespond to and diagnose inquiry/problem through discussion with stakeholdersEnsure timely processing and ticket creation, to include issue recognition, research, isolation, resolution, and follow-up and/or escalation as neededProvide support to stakeholders on a variety of issuesContinually develop understanding of new regulatory policies, solution codes, resolution steps, and familiarity with the ticketing/telephony systemPossess and apply a comprehensive knowledge across key tasksResolve complex issues and escalate issues that require subject matter expertise to appropriate team and POCs.Perform work in accordance with processes and procedures and contribute to process improvement activitiesTrack issues through resolution, gather statistics, and compile reportsConduct research to resolve pending issues and obtain missing informationPerform coding and data entry
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Technical Information Specialists
5 days ago
College Park, United States Ivyhill Technologies Full timeIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a...
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Technical Information Specialists
2 weeks ago
College Park, MD, United States Ivyhill Technologies Full timeIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a...
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Technical Information Specialists
2 days ago
College Park, MD, United States Ivyhill Technologies Full timeIvyhill Technologies has an immediate need for Technical Information Specialists (TIS) for our project located in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance received via phone calls and emails. The successful candidate will conduct him/herself in a professional manner, open a...
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Information Technology Support Specialist
3 weeks ago
College Station, United States The Virtual Bench Full timeThis range is provided by The Virtual Bench. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $70,000.00/yr - $90,000.00/yr Our client is located in College Station, TX and looking to add an IT Support Technician to their team on a contract to hire basis. As an IT Support Specialist, this role...
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Technical Assistance Specialist-1
3 weeks ago
College Park, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
4 days ago
College Park, MD, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
1 week ago
College Park, MD, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
1 week ago
College Park, MD, United States University of Maryland Full timeJob Description Summary Organization's Summary Statement: The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of...
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Technical Assistance Specialist-1
2 weeks ago
College Park, United States Umcp Full timeJob Title The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of education, work, family, and community life. CTCI is...
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Technical Assistance Specialist-1
3 days ago
College Park, United States Umcp Full timeJob Title The Center for Transition & Career Innovation (CTCI) at the University of Maryland is recruiting qualified staff to work as an integral member of the Center. CTCI's mission is to improve the lives of youth and adults with disabilities, including promoting full integration into all aspects of education, work, family, and community life. CTCI is...
