Appointment Representative Infectious Disease

Appointment Representative Infectious DiseaseYou'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine You can make a difference here.Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.Your Benefits: We provide a comprehensive and competitive benefits package to all full- and part-time employees, including medical, dental, vision, 403(b) retirement plan with employer matching, defined contribution pension plan, paid time off, employee wellness program, and much more.Magnet: Commitment to Nursing Excellence: Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.Pre-Employment Requirements: All new employees must complete several pre-employment requirements prior to starting.Infectious Disease (Billings Clinic Main Campus) req10873Shift: DayEmployment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: $17.00 - 21.25Responsible for scheduling appointments and diagnostic procedures, as well as pre-registering new and outreach patients within the Billings Clinic system. Appointment Representatives may work in a centralized scheduling center or be embedded within specific departments or clinics. This role requires strong customer service skills, attention to detail, and the ability to follow scheduling protocols across various specialties and services.Essential Job FunctionsPromptly and courteously answer telephone calls to schedule appointments and procedures.Access online provider scheduling protocols to ensure accuracy.Communicate financial expectations to patients, including the need for insurance cards, co-pays, and payment toward self-pay balances.Accurately collect demographic and financial information during the scheduling process.Schedule and enter orders for ancillary services using the order communication system.Instruct patients on the preparation and restrictions for procedures.Utilize all available resources (senior staff, nursing, Red Flag Chief Complaint list) to assist callers.Pre-register new patients; fully register outreach patients.Reschedule patients impacted by provider changes while maintaining patient satisfaction.Participate in daily department "huddles."Perform clerical duties including mailing, faxing, filing, and completing ancillary orders.Meet all mandatory organizational and departmental training and development requirements.Level IAdditional Requirements:Training focused on a single service line.Prior customer service experience preferred; healthcare experience desirable.Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations.Meets all mandatory organizational and departmental requirements.Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.Performs all other duties as assigned or as needed to meet the needs of the department/organization.Minimum Qualifications:Education: High School or equivalent.ExApply here.