Information Technology Support Engineer

4 weeks ago

united states united states us Magna5 Full time

Network/Systems Field Engineer – Remote Hybrid

**All Candidates Must be Located within 45 miles of Bluefield, VA. Onsite client visits are required throughout the week in the Southwest VA and Southern WV area. When not working at a client's location, engineer will be working from home or from our Bluefield, VA office location.

Network/Systems Engineers are the backbone of our service delivery organization. They are required to be skilled in networking, client/servers, and security. This diverse expertise is crucial for managing and resolving issues for our managed services clients and contributing to larger projects and initiatives. They are expected to maintain high standards of work ethic, client communication, and technical knowledge. Reporting to the Senior Team Manager, the Network/Systems Engineer is accountable for handling a wide variety of issues and implementation projects.

Network/Systems Engineers are expected to show initiative and be proactive towards problems and solutions. They will work closely with other staff members under the Senior Team Manager's guidance and direction.

Magna5 has a dedicated 24/7 Network Operations Center where tickets will be received, prioritized, and escalated to higher tiers of support if necessary.

Responsibilities include, but are not limited to:

  • Project management and implementation/configuration of networking, server, cloud, security, endpoint and wifi products
  • Troubleshoot problems with a high-level overview of client environments
  • Respond to alerts and escalated tickets from various monitoring systems
  • Document procedures and resolutions
  • Own tickets and issues, from resolution to proactive measures
  • Provide quality customer service; client problems are our problems
  • Report critical incidents or problems that become too complex for self-resolution
  • Assist the Operations Center staff with special projects and other duties as needed

What You Bring to the Team

Education: Formal education preferred Associates/Bachelor's degree or technical equivalent. Relevant and significant industry experience may substitute for the education requirement. Industry certifications including Microsoft, Cisco, VMware, Fortinet, Watchguard, and Extreme Networks certifications recommended.

Experience: Minimum of 2 years experience administering/supporting the following technologies relevant to both networking and systems engineering:

Networking:

  • Enterprise Network Environments including design and implementation
  • Strong fundamental knowledge and experience with switches, routers, firewalls
  • Layer 2: VLANS, Broadcast storm and loop prevention
  • Layer 3: Static and dynamic routing protocols
  • ACL's, Policy-Based Routing, Route-Maps, Prefix-lists
  • Radius/LDAP/802.1x
  • High Availability Concepts
  • SD-WAN, QoS, Traffic Shaping
  • Firewalls and security appliances
  • Network drawings

Systems:

  • Virtualization including VMware and Hyper-V
  • Storage and RAID concepts including SAN and NAS
  • Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains
  • Windows Server and Linux (Ubuntu, CentOS, Red Hat)
  • Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters
  • Hosted and Cloud Solutions including Azure
  • Backup Solutions & Disaster Recovery

Certification Preferences:

  • Cisco Certified Network Associate (CCNA)
  • Fortinet Network Security
  • Watchguard Network Security Essentials/Secure Wi-Fi/Endpoint Security
  • Extreme Networks ECP
  • Microsoft
  • VMware
  • AWS
  • Microsoft 365 Certified Enterprise Administrator or Equivalent

Skills:

  • Microsoft Windows Server 2016/2019/2022 and Active Directory
  • Microsoft Office Suite and Microsoft365 experience
  • Microsoft Exchange and SQL Server
  • VMware VSphere 6.5 and above
  • Knowledge of backup and storage technologies
  • Knowledge of security appliances, practices and policies
  • General networking expertise

Work Expectation: The Network/Systems Engineers will work as a team to balance work and life at home; however, every engineer must be flexible to work all shifts including some holidays and weekends.

Work Perks

  • Paid time off including paid holidays and floating holidays
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

  • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
  • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
  • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
  • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
  • Think Ahead – "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.

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