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Rep Support

2 months ago

Fontana, United States Coast Recreation Full time

Company Description

Coast Recreation is a leading provider of outdoor recreation products (play equipment, site furniture, shade, etc.) for cities, schools, and parks in Southern California. We partner with top manufacturers in the industry to offer high-quality products and exceptional service to our customers. Our experienced representatives are dedicated to evaluating customer needs, designing the right equipment solutions, and facilitating smooth installations. We take pride in providing friendly and honest service to ensure customer satisfaction.


Role Description

Rep Support Administrative Assistant is a key role in our organization that supports our sales team. Primary responsibilities include answering incoming phone calls and assisting the Sales Reps with design support, quotes, submittals and orders.


Essential Duties and Responsibilities  

Primary job function is to assist in the requests from Sales Representatives that includes but not limited to

  • Design support (2D, 3D requests; printing, revisions, follow up)
  • Review and produce Order Acknowledgements, Install Specs, and Engineered Drawings as needed.
  • Quote prices and credit terms and prepares sales contracts for orders obtained.
  • Enter new customer data and other sales data for current customers into computer database.
  • Investigates and resolves customer problems with deliveries.
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
  • Shipping quotes and follow up; Proposals; Submittals; Ordering; Customer contact through order process; In House parts & equipment orders; CCN’s
  • Enter leads into Sales Force and assign tasks to appropriate sales representatives.

Position also requires the following

  • Answering incoming phone calls and assist in customer support.
  • May be asked to attend trade shows or networking events.
  • Understanding and promoting company programs.
  • Filing, Ordering, Assembling of marketing materials as needed.
  • Sending and Receiving mail, UPS, FedEx, and other freight as needed.
  • Inventorying, managing, and reporting shortages of office supplies. 
  • Administrative assistant to the office and perform tasks as needed.