Microsoft 365 Engineer

Job Description We are seeking a highly skilled Microsoft 365 Engineer with extensive product and domain knowledge and a strong background in endpoint, security, and identity implementation and migration projects. The ideal candidate will have a customer service mentality, a consulting mindset, the ability to mentor team members, and a proven track record of success in delivering solutions for complex requirements. This is a US-based, hybrid role, with a strong preference towards candidates living at or near Nashville, TN.  You would be required to travel to Nashville regularly.  Overview of Mobile Mentor Mobile Mentor is on a mission to empower modern hybrid workers to be more secure and productive by using Microsoft technology. Millions of companies are embracing hybrid work arrangements and need our help to secure all their devices and support their employees to be productive, wherever they work.    Mobile Mentor was named Microsoft’s 2021 Global Partner of the Year for Modern Endpoint Management and has been a runner up ever since We are a global leader in the endpoint ecosystem - securing all devices, apps, and data, and providing world-class support to modern workers who use Microsoft 365. As a Microsoft Elite partner, we have an exciting portfolio of services for the modern workforce, and we have a proven growth strategy that is based on a go-to-Market partnership with Microsoft. We are a Microsoft Security Solutions partner and expect to continue growing our capability & capacity in this space.  We have operations in the USA, Australia, and New Zealand, and we operate as one global team serving our customers remotely across geographies and time zones. Join our team and accelerate your career with an exciting international company   Key Responsibilities: Consulting and Advisory: Provide expert engineering and consulting services to clients, helping them understand and maximize the value of Microsoft 365 products. Mentor and guide engineering teams with architect-level oversight to ensure best practices and scalable solutions. Deployment and Configuration: Lead the deployment, configuration, and management of Microsoft Intune, Entra ID, Microsoft Purview, Microsoft Defender, and other Microsoft 365 products. Oversee the development of best practices and standards for deployment and configuration. Customer Engagement: Engage with customers to understand their needs, provide tailored solutions, and ensure a high level of satisfaction. Mobile Device Management (MDM): Design and implement Intune in customer environments for all OS platforms, with the ability to replicate and optimize configurations and processes from other MDMs such as Workspace ONE, Ivanti, JAMF, and on prem tools and infrastructure. Security and Compliance: Implement and manage security and compliance solutions within the Microsoft 365 environment to protect organizational data. Virtualization: Develop business case, technical, and risk assessments for VDI use cases and drive customers towards adoption of the selected solution between Windows 365 and Azure Virtual Desktop, with the ability to deploy either solution effectively. Identity and Access Management: Design and configure Entra ID for identity and access management, including multi-factor authentication (MFA) and single sign-on (SSO). Conditional Access: Design and implement conditional access policies to ensure secure access to resources based on user, location, device, and risk. IT Infrastructure: Collaborate with IT teams to ensure seamless integration of Microsoft 365 solutions with existing IT infrastructure, including network, servers, and storage. Troubleshooting and Support: Provide advanced troubleshooting and support for Microsoft 365-related issues, ensuring minimal disruption to business operations, both for managed services and professional services. Knowledge Transfer and Documentation: Develop and deliver knowledge transfer sessions for clients and internal teams. Create comprehensive documentation for solutions and best practices. Continuous Improvement: Stay up to date with the latest Microsoft 365 features and updates and proactively recommend improvements to enhance customer value. Skills and Qualifications: 5+ years of experience working with Microsoft 365 products, including Intune, Entra ID, Microsoft Purview, and Microsoft Defender. Minimum 5-7 years of experience working as an engineer or support personnel for on-premises and cloud infrastructure. Advanced ability to leverage scripting, automation, coding, and AI tools where necessary. Strong interpersonal and communication skills to understand client needs and provide tailored solutions. Ability to develop solutions based on specific customer requirements. Ability to align technical solutions with business objectives and demonstrate the value of Microsoft 365 products. Experience in achieving appropriate balance between endpoint security and employee experience. Strong customer service skills to ensure high levels of client satisfaction. Consulting-minded with a strong customer value-driven approach. Excellent interpersonal and communication skills. Familiarity with competing products in device management, privilege access management, servers, networking, etc. is a plus. Certifications: MD-102 and MS-102 required At least one AZ certification (104, 140, or 500) At least one SC certification (100, 200, 300, or 400) Why Join Us: Innovative Environment: Work with the latest technologies and be part of a team that values innovation. Professional Growth: Opportunities for continuous learning and professional development. Impactful Work: Make a significant impact by helping clients optimize their use of Microsoft 365 products. Interpersonal Skills You have a passion for technology and want to help clients modernize their IT systems  You are a team player, comfortable working with internal staff and clients   You are self-driven and can work autonomously when required  You are self-learning and proactive in up-skilling yourself in a new area when required  You can explain technology and its impact effectively to people who care more about seeing the forest than the trees You will have excellent time management and time recording skills  Personal Attributes We’re Looking For   To complement technical or industry-specific role experience, we’re looking for someone who brings the softer people skills with a ton of potential to learn, grow, and develop.  In the spirit of this culture-oriented focus, we’re looking for:   People Oriented: You have a friendly, patient, and encouraging manner with customers, suppliers, and colleagues. You put people before technology.   Structured thinker: You have a natural ability to absorb technical issues and simplify complexity for the customer. You are a lifelong learner. Team Player: You make a valued contribution to the team and are willing and flexible to meet its changing needs.   Emotionally mature: You can withstand all kinds of feedback, are honest and have a good sense of humour.   Organized: You can juggle several demands and stay cool.   Flexible: You can adapt to meet the needs of a dynamic business.   Assertive: You are pro-active and able to stand your ground when challenged.   Passionate: You display passion and drive that is obvious to others. You are particularly passionate about people, Microsoft technologies, delivering great results, and great customer service.   Responsible: You do not need to be micro-managed and are ready to be given responsibility and trusted to consistently deliver great results.   Adaptable:  You listen to new ideas and can adapt to different situations.   Accountable: You take personal pride in delivering excellent results.   Entrepreneurial Spirit:  You enjoy the dynamics of a small company and can cope with the emotional highs and lows.   Personal Learning:  You have a strong need for ongoing self-development, setting an example for knowledge sharing and learning.   Energy: You are intrinsically motivated and bring personal drive to your work so that you create momentum around your chosen agenda.