Assistant Front Office Manager

4 weeks ago

Marina del Rey, United States Pacifica Hotels Full time

Assistant Front Office ManagerThe Marina Del Rey Hotel is looking for an Assistant Front Office Manager to join the team This team member is responsible for the smooth and efficient day-to-day front desk operations of the hotel.Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Proficient at all Guest Service systems and processes. Supervise, train, coach and mentor Guest Service Team on systems, processes, procedures and guest interaction. Oversee and ensure accountability in all aspects of Guest Service Team's performance. Responsible for all front office activity during scheduled shifts and as necessary. Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file. Complete the following individual duties: 1. Daily Cash Report (DCR) 2. No-Shows 3. Billing disputes 4. Accounts receivable 5. Banking 6. Bad checks, credit card debts 7. Open, stamp, sort, distribute mail 8. Accounts payable preparation 9. Security reports 10. Check and audit banks Check travel agent commissions, franchise frequent stay program activity and central reservations. Check Maid's List and ensure room availability status is accurate. Review and verify that timecards are accurate. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management.***Management retains the discretion to add or change the duties of the position at any time***Supervisory Responsibility: Responsible for supervision of Guest Service Team. Has overall responsibility of room operations in the absence of the Front Office Manager.Independent Judgment Used: Frequently within the guidelines established by management and to the extent of operating within the company policies and procedures.Working Conditions/Environment: Entire interior and exterior of propertyExperience: Required 2 years: Experience as Front Desk Agent, Supervisor, or progressive front desk responsibility

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