Manager, DevOps

Description Position Title: DevOps Manager Department: Technology / DevOps Location: Boise, Idaho Reports To: Director of IT Position Summary The DevOps Manager will lead a high-performing team responsible for automation, cloud infrastructure, and CI/CD pipeline management across multiple environments. This role is central to enabling development velocity, improving system reliability, and driving innovation through AI-assisted DevOps practices. The ideal candidate is a strong communicator, experienced in AWS and Atlassian toolsets, and skilled at balancing hands-on technical leadership with effective project and people management.

Key Responsibilities

Lead, mentor, and grow a team of DevOps Engineers and Cloud Platform specialists. Oversee design, implementation, and maintenance of CI/CD pipelines across multiple applications and environments. Integrate AI and automation technologies to improve efficiency, reduce manual intervention, and enhance system observability. Partner with Application Development, QA, and Infrastructure teams to ensure smooth and secure deployments.

Manage and optimize cloud infrastructure within AWS, ensuring scalability, cost efficiency, and adherence to security best practices. Administer and enhance Atlassian toolsets (Bitbucket, Bamboo, Jira, Confluence) to support the full SDLC. Define and track operational KPIs, including deployment frequency, lead time for changes, mean time to restore (MTTR), and change failure rate. Collaborate cross-functionally to support initiatives involving AI-driven monitoring, predictive alerting, and self-healing systems.

Oversee change management processes and ensure compliance with security, regulatory, and audit standards. Lead or contribute to key DevOps and platform projects, ensuring timely delivery, clear communication, and measurable outcomes.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience. 7+ years of DevOps or Cloud Engineering experience, including 2+ years in management or team lead capacity. Strong proficiency in AWS (EC2, ECS/EKS, Lambda, CloudFormation, IAM, S3, RDS, etc.). Must have hands-on experience with CI/CD tools such as Bamboo, Bitbucket Pipelines, or GitHub Actions. Proven success implementing automation frameworks and infrastructure-as-code (IaC) using Terraform, Ansible, or CloudFormation.

Experience

managing Atlassian suite administration (Jira, Confluence, Bitbucket, Bamboo). Familiarity with AI-driven DevOps concepts, observability platforms (e.g., Datadog, Prometheus, Grafana), and ML-assisted automation. Excellent communication, leadership, and project management skills with the ability to translate complex technical topics into clear business language. Strong understanding of Agile, ITIL, and modern software development methodologies.

Preferred Skills Experience with containerization and orchestration (Docker, Kubernetes). Background in Python, Go, or scripting for automation and tooling. Exposure to security and compliance frameworks (SOC 2, ISO 27001, NYDFS, etc.). Demonstrated success driving culture change and DevOps maturity across distributed teams.

Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with occasional schedule adjustments for night and weekend work. Travel This position will require up to 10% travel.

EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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