Bilingual Payment Specialist

Description Are you a meticulous individual with a passion for delivering outstanding customer experiences? If so, you might be the perfect fit for our Bilingual Payment Specialist position with Purple Wave. We're on the lookout for someone who enjoys the intricacies of payment processing, negotiation tactics, and maintaining precise records. Your ability to adapt to change and resolve challenges while upholding professionalism and attention to detail will make you an invaluable addition to our team. If you're eager to champion our company values, address client concerns, and collaborate seamlessly within a dynamic team, apply now to become an essential part of our customer-focused financial operations. The Bilingual Payment Specialist will play a pivotal role in maintaining the financial health of the company by managing outstanding invoices and ensuring timely collection of payments. This role involves diligent monitoring of aging invoices, negotiating payment arrangements, and mitigating fraudulent activities. The ideal candidate will possess strong communication skills, a customer-centric approach, and a proven track record of successful collections. Responsibilities: Monitor and analyze aging reports to identify overdue invoices and prioritize collection efforts. Initiate contact with customers to communicate payment reminders and negotiate suitable repayment plans. Process customer payments through various channels, ensuring accurate application to outstanding invoices. Maintain a proactive approach to identifying and addressing potential fraudulent activities, escalating concerns as necessary. Manage defaulted invoices by following company protocols and pursuing necessary collection actions. Collaborate with internal teams to resolve billing and payment discrepancies in a timely manner. Maintain detailed records of all interactions, payment agreements, and actions taken for each account. Demonstrate empathy and professionalism when interacting with customers, understanding their situations while firmly pursuing payment resolutions. Communicate effectively with both internal stakeholders and external customers to provide updates, resolve issues, and answer inquiries. Stay updated on industry regulations, trends, and best practices related to collections and customer interactions. Undertake additional assigned duties as requested. Supervisory Responsibilities: None Qualifications: Bilingual candidates who can speak, write and understand Spanish. High School Degree or GED, with some college education preferred. At least one year of experience in a professional office environment. Excellent verbal and written communication skills with the ability to effectively communicate with co-workers and customers through various channels, including phone, email, and in-person interactions. Previous work experience in customer service, banking, or collections is required. Proven track record of successful negotiation and resolution in a collection-type role. Detail-oriented mindset with the ability to accurately manage and document collection activities. Creative problem-solving skills to adapt to unique customer situations and find suitable payment solutions. Customer-centric approach, demonstrating empathy while maintaining a persistent and realistic collection strategy. Ability to multitask and manage a high volume of accounts while maintaining accuracy and efficiency. Self-motivated and energetic team player who can work independently and collaboratively. Familiarity with financial software and tools used in collections and payment processing. High level of integrity and professionalism in handling sensitive financial and customer information. Efficient data entry and computer skills. Candidates may be requested to complete position specific skills assessments. Applicants must be either a U.S. Citizen or eligible to work in the U.S. Requires the ability to satisfactorily complete a background check. Working Settings: Full-Time, Hourly, Non-Exempt, eligible for overtime. Office hours are 8am-5pm, Monday through Friday, overtime may be required to achieve due dates. Overtime is compensated in accordance with US Department of Labor requirements. Based in the Purple Wave headquarters in Manhattan, KS. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access various departments of a given location. Compensation: Hourly rate varies based on experience and qualifications, but typically ranges from $18 per hour and $22 per hour and is paid bi-weekly. Monthly Bonus Program - determined by the Company's monthly revenue result and are paid on a "percent to plan" payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200). Monthly phone stipend in accordance with the Company's cell phone policy, currently $120/month. Health, Dental, and Vision starting the first of the month after 60 days of employment. 401(k) plan with an employer match up to 4% starting the first day of employment. Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment. Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements. Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November. #LI-LH1